Technical Account Manager

Legrand

. Serve as the primary post-sales technical point of contact for assigned enterprise customers .

Posted 10/5/2026full-timeRemote • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, technical troubleshooting, and cross-functional collaboration to drive customer satisfaction and solution adoption. Proficient in managing enterprise customer relationships and aligning product direction with customer needs.

Highest-signal resume keywords

Customer Relationship ManagementTechnical TroubleshootingProject ManagementLinux AdministrationSalesforce.com Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementData Center InfrastructureNetwork ConfigurationSNMP TroubleshootingVMware ESX/ESXiHyper-VProxmoxKVMAnalytical Problem-SolvingOperational Process Improvement

Soft Skills

Strong Written CommunicationVerbal CommunicationPresentation SkillsOrganizational SkillsCross-Functional Collaboration

Tools & Technologies

Salesforce.comMIB Browser ToolsTCP/IPHTTP(S)

Industry Keywords

Enterprise Customer SupportTechnical ConsultingCustomer Success PlansDeployment PlanningStrategic Account Planning

Tech Stack

Tools & technologies

LinuxSFDCTCP/IPVMware

About the role

Key responsibilities & impact

Serve as the primary post-sales technical point of contact for assigned enterprise customers
Build trusted customer relationships and advocate for customer needs within Legrand
Conduct regular customer check-ins and quarterly business health reviews
Help customers achieve business outcomes and maximize solution value
Support customer reference activities and strengthen long-term loyalty
Manage and track post-sales technical escalations through resolution
Ensure support cases progress toward timely outcomes
Troubleshoot technical issues and determine resolution paths
Coordinate resolution across Support, Engineering, Product Management, and other internal teams
Collaborate with development teams to identify, reproduce, document, and resolve product defects while managing customer expectations
Provide firmware and software update recommendations and support deployment planning
Coordinate cross-functional project teams including Professional Services, Product Management, Engineering, and Support
Facilitate communication between customers and internal stakeholders
Partner with Product Management to document and prioritize customer requirements
Align future product direction with customer business and technology roadmaps
Develop and maintain strategic customer success plans
Identify account growth and expanded solution adoption opportunities
Track customer activities, resource utilization, and account status
Report customer escalations and account health metrics
Identify and document operational processes that improve customer success and scalability
Lead technical meetings, consultations, and product demonstrations
Educate customers on platform capabilities, best practices, and new features
Support deployment planning and implementation activities
Provide updates to help customers meet deployment and operational timelines

Requirements

What you’ll need

Degree in Business or a related field, or an equivalent combination of education and experience
5-10 years of experience in a customer-facing environment such as enterprise customer support, technical consulting, or a similar technical account management role
Strong written, verbal, and presentation skills
Ability to communicate effectively with technical teams, business leaders, senior executives, and C-level stakeholders
Proven project management and cross-functional collaboration skills in in-person and virtual environments
Strong analytical and problem-solving skills related to technical and project management challenges
Familiarity with Salesforce.com reporting and support case trend analysis
Data center infrastructure and deployment experience
Solid Linux administration and user-level experience
Knowledge of network configuration, integration, and diagnostics, including TCP/IP and HTTP(S)
Experience troubleshooting SNMP environments, including MIB interpretation and mapping, SNMP sets/gets/walks/traps, and MIB browser tools
Experience with VMware ESX/ESXi, Hyper-V, Proxmox, and KVM
Strong organizational skills with the ability to manage multiple customers, projects, priorities, and commitments simultaneously
Ability to troubleshoot technical issues and coordinate resolution paths
Strong customer relationship management skills and a customer-first approach
Preferred: previous Linux System Administrator experience
Preferred: enterprise-level data center support experience
Preferred: experience coordinating customer deployments involving multiple technical stakeholders
Preferred: experience working with Product Management and Engineering teams to influence product enhancements
Preferred: strategic account planning and business development experience

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
High employer 401K match
Paid time off (PTO) and holiday pay
Short-term and long-term disability benefit plans
Above-benchmark paid maternity and parental leave
Bonus opportunities in accordance with the Company’s incentive plans
Paid time off to volunteer
Employee Resource Group network