Access Center Triage RN

Lehigh Valley Health Network

. Provide triage telephone service to identify patients with high-risk conditions .

Posted 10/23/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telephone triage, clinical assessment, and patient care coordination, ensuring effective communication and support for high-risk patients. Proficient in maintaining medical records and exercising judgment in sensitive situations while adhering to established protocols.

Highest-signal resume keywords

Telephone TriageClinical Assessment TechniquesPatient Care CoordinationRegistered Nurse (RN) LicenseBasic Life Support Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Chart ManagementSymptom AssessmentAcuity DeterminationEmergency ResponseMedical Information TransmissionPrescription Refill ManagementLaboratory Work CoordinationHealthcare Advice ProvisionCare Level DirectionHome Health Information Knowledge

Soft Skills

EmpathyFlexibilityJudgmentCalmness Under PressureCommunication

Tools & Technologies

Electronic Medical Records (EMR)Telehealth PlatformsClinical Protocols

Certifications & Qualifications

Registered Nurse (RN) - State of PennsylvaniaBasic Life Support Certification - American Heart Association

Industry Keywords

Acute CareEmergency Department (ED)Urgent CareTelephone-Based Clinical AssessmentPatient Education

About the role

Key responsibilities & impact

Provide triage telephone service to identify patients with high-risk conditions
Provide telephonic triage to help callers determine the appropriate level of care
Facilitate care coordinator and virtual monitoring services within identified business areas
Follow workflows, utilize protocols, and engage resources to support patients and customers
Direct callers to appropriate care levels and provide healthcare advice and education
Maintain medical records and accurately file patient charts and reports
Support symptom assessment, determine acuity, provide symptom-management information, and educate patients
Coordinate care across settings, ensuring labs, studies, and referrals are completed and results are discussed with patients
Evaluate patient situations, including chief complaint, vital signs, and mental status, to estimate illness or injury severity
Prepare and transmit medical information
Liaise among customers, patients, physicians, public members, hospital staff, programs, and resources
Refill prescriptions and place orders for appropriate testing and laboratory work

Requirements

What you’ll need

Associate’s Degree in Nursing
5 years experience in nursing (acute care, ED, medical office, telephone triage)
2 years previous clinical acute care hospital experience/urgent care
Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance
Flexibility to perform a variety of related and unrelated tasks throughout the day and work in a fast paced environment
Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention
Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols
Must exercise judgement in dealing with sensitive, confidential information
Skill in making triage decisions and responding quickly and calmly in emergency situations
American Heart Association Basic Life Support certification — State of Pennsylvania
RN — Licensed Registered Nurse, State of Pennsylvania
Colleagues advancing from LPN to RN with a minimum of 2 years experience within the department are eligible
Bachelor’s Degree in Nursing (BSN) preferred

Benefits

Comp & perks

Full-time employment
Evening shift schedule (3P–11:30P Monday–Friday with holiday rotation)