Lehigh Valley Health Network

Physician Assistant

• Function as part of the clinical team under the direction of an LPN, RN, or provider
• Assist with administrative, clinical, and clerical duties
• Prepare patients and equipment for exams/procedures and maintain exam rooms and clinical areas
• Collect medical histories and process medication refills per protocol
• Collect and prepare lab specimens and requisitions
• Schedule referrals and/or procedures and obtain authorizations
• Identify and communicate actual or potential patient risks to the licensed nurse or provider
• Follow clerical, clinical, and EMR workflows
• Provide front office support, greet and welcome patients, and deliver customer service in person and by phone
• Collect co-payments, schedule appointments, update patient demographics, and obtain referrals and pre-certifications
• Use patient-centered care concepts in delivering care and performing related activities
• Float as needed to other locations

Medical Assistant

Physician

• Oversee clinical operations and facilitate patient engagement through visit flow, clinical triage, EMR clinical intelligence tools, pre-visit planning, transitions-of-care follow-up, and other patient-focused initiatives
• Assume clinical and administrative responsibilities in the absence of the Director/Manager
• Complete end-of-day tasks, including running reports, identifying no-show patients, communicating with appropriate personnel, batching tasks, and office close procedures
• Prepare daily charts and maintain medical files and electronic medical records
• Obtain policy clarification when necessary and use resources from other departments
• Assess clinical staff competencies and provide remediation in collaboration with Clinical Services
• Coordinate care across settings for a designated population and ensure labs, studies, and referrals are completed and results discussed with patients
• Provide regular feedback and involve colleagues in quality-improvement workflow development
• Foster staff accountability for adherence to policies, procedures, and professional practice
• Participate in and apply research in practice and support practice and hospital goals and objectives
• Handle scheduling, reception, front-end revenue cycle, medical assistant duties, and other physician-office tasks
• Serve as a clinical resource for practice staff and support staff orientation, education, competency, clinical operations, and remediation

Clinical Coordinator, RN – Physician Practice

• Oversee clinical operations and facilitate patient engagement through visit flow, clinical triage, EMR clinical intelligence tools, pre-visit planning, transitions-of-care follow-up, and patient-focused initiatives
• Assume clinical and administrative responsibilities in the absence of the Director/Manager
• Complete end-of-day tasks, including reports, no-show identification and communication, daily batching, and office close procedures
• Prepare daily charts and maintain medical files and electronic medical records
• Obtain policy clarification when necessary and use resources from other departments
• Assess clinical staff competencies and provide remediation in collaboration with Clinical Services
• Coordinate care across settings for a designated population and ensure labs, studies, and referrals are completed and discussed with patients
• Provide regular feedback and involve colleagues in quality improvement workflow development
• Foster staff accountability for adherence to policies, procedures, and professional practice
• Participate in and apply research in practice and support practice and hospital goals and objectives

• Work closely with patient navigators, clinicians, hospital staff, referring physicians, and insurance carriers
• Provide administrative and scheduling support throughout the practices
• Obtain all necessary information required to maintain provider schedules
• Coordinate provider availability for office hours, inpatient and outpatient services, scheduled meetings and conferences, and vacation or time off
• Monitor and update schedules throughout the day and distribute changes to affected parties
• Anticipate patients’ expectations and educational needs
• Understand basic requirements for procedures to answer basic patient inquiries or direct inquiries appropriately
• Monitor use of scheduled time and identify schedule conflicts
• Update patient charts and electronic health record information with pertinent patient and insurance information
• Attend and participate in contract, committee, and all-staff meetings

Scheduling Coordinator, Physician Practice

Representative

• Coordinate and provide clerical and administrative duties for daily physician practice operations
• Serve as the initial point of contact for patients and healthcare providers
• Deliver customer service supporting the overall patient experience
• Perform detail-oriented administrative tasks according to organizational policies and standard work
• Gather information for accurate registration and check-in
• Obtain and verify insurance authorizations and precertification
• Complete medical record release requests
• Schedule and confirm patient appointments
• Maintain patient schedule execution and flow
• Collaborate on training, staffing, and functionality and provide feedback
• Monitor insurance provider coverage and reimbursement changes
• Organize work to accommodate interruptions and changing priorities
• Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions
• Conduct patient outreach by telephone and EMR messaging

Patient Services Representative

Nurse Practitioner

• Work in an outpatient setting with a team of Nurse Practitioners
• Provide care for adolescent, teenage, and adult patients
• Perform patient care and charting/documentation
• Handle patient phone calls
• Conduct face-to-face and virtual outpatient clinic visits
• Work Monday through Friday, 8 a.m. to 5 p.m.
• No call component, holidays, or weekends
• Collaborate with expert clinicians and other highly trained professionals
• Deliver high-quality care using leading-edge technologies
• Stay current with advancements in medical technology

Concussion Certified Registered Nurse Practitioner, CRNP

Nurse

• Assist radiologists with radiology procedures
• Prepare patients by explaining procedures, checking vital signs, administering medication, and providing care during imaging procedures
• Provide nursing services and carry out physician orders
• Respond to and report patient-condition changes to the attending physician or radiologist
• Oversee medication distribution, chart medications, and distribute/count narcotics
• Assess patients using medical histories, patient history, and laboratory values
• Administer conscious sedation according to hospital policy
• Serve as liaison among patients, nursing staff, and physicians
• Provide patient care, comfort, and procedural support in Radiology
• Communicate status changes, medications, interventions, and transportation information to nurses and physicians
• Initiate post-procedure orders and communicate pertinent information to nursing units
• Discharge patients according to Aldrette score and anesthesia guidelines
• Enter LDA lines and document implanted supply exports in Epic
• Respond to code blues and rapid response teams in Radiology
• Assist radiologists and code teams as needed
• Collaborate with the Pediatric Intensivist on pediatric sedation and follow PALS guidelines
• Perform pre- and post-procedure telephone calls for outpatients
• Follow National Patient Safety Goals, including invasive procedure checklists and patient identification
• Complete patient safety reports
• Serve as a clinical resource for nursing staff, patients, and healthcare providers
• Maintain equipment, room cleanliness, supplies, sanitation, and workplace orderliness
• Provide radiation protection according to prescribed safety standards
• Assist with education and training of new employees, students, and ancillary personnel

Registered Nurse – Imaging

Patient Care

• Ensure and provide patient care as a responsible and accountable clinical expert, role model, educator, and resource
• Facilitate professional development of staff and evidence-based quality care
• Collaborate with unit leadership to ensure competent staff performance, quality patient outcomes, and regulatory compliance
• Disseminate relevant committee and Patient Care Specialist meeting information and education to staff
• Participate with unit leadership and the Department of Education to meet staff educational needs, including orientation, nurse residency, competency assessment, electronic learning, electronic medical records, continuing education, performance improvement, and professional development
• Provide clinical, consultative, technical, and informational services to clinical staff, patients, and families
• Participate in all phases of performance improvement and unit-based patient satisfaction goals
• Assist in developing and implementing evidence-based policies, procedures, protocols, and standards
• Mentor nurse resident evidence-based practice projects and facilitate dissemination
• Promote quality and safety through evidence-based practice
• Foster staff compliance with OSHA, HIPAA, TJC, DOH, ADA, Point of Care testing, patient safety goals, and mandatory education requirements
• Mentor staff to facilitate team development and collaborative practice
• Serve as an effective resource and liaison to departmental and hospital-network staff

Patient Care Specialist

Recruitment

• Recruit top talent for all positions of responsibility
• Establish sourcing and recruiting strategies to build strong candidate pipelines
• Build a talent bench for short-term and long-term staffing needs
• Collaborate with Hiring Leaders, Human Resources colleagues, and Network Senior Leadership on recruiting strategies
• Evaluate candidates and match them with appropriate roles
• Represent the Network at Human Resources, recruitment, and Network events
• Extend and negotiate offers
• Communicate accepted-offer details to the Onboarding Team
• Conduct intake meetings with hiring leaders and establish recruitment strategies and timelines
• Maintain candidate status tracking in the Applicant Tracking System
• Prescreen applicants and assess stated skills, education, and experience
• Contact qualified candidates within targeted timeframes
• Maintain knowledge of EEO and affirmative action guidelines and laws, including ADA, with a focus on diverse hiring practices

Talent Acquisition Business Partner

Financial Planning and Analysis

• Support assigned geographic market hospital campuses
• Work directly with finance and campus leadership to analyze and provide financial information and data for decision making
• Evaluate campus performance and identify process improvements that generate favorable returns to the operating margin
• Provide monthly financial performance reviews of campus activity to regional SLT
• Compile projections and vet assumptions on initiatives or opportunities to grow the market using cost, budget, and EPIC systems
• Review and perform market analysis to understand the viability of opportunities and initiatives
• Evaluate plan performance to assess success
• Assess opportunities timely and provide action items to achieve or exceed budget
• Identify opportunities for efficiencies, lowering costs, or increasing revenue

Director of Finance – Hospital Operations

Technical Project Manager

• Manage project management and analyst staff in areas of specialization
• Ensure staff performance meets business needs and strategic priorities
• Collaborate with business and functional areas to define user needs
• Assume responsibility for all projects within the team
• Ensure projects and programs align with enterprise strategic goals and standardized governance and delivery practices
• Manage a portfolio of strategic initiatives while overseeing team performance
• Align projects with organizational objectives, including improved patient care, operational efficiency, and digital transformation
• Maintain PMO playbooks, policies, and standardized project management methodologies
• Implement best practices for project scope, risk management, and lessons learned
• Promote process optimization and integration across enterprise portfolios
• Drive intake and prioritization of technology projects through governance committees and sub-committees
• Facilitate operational governance committees and ensure compliance with intake workflows and demand management processes
• Assist with portfolio decision-making and performance monitoring
• Lead PMO education sessions for project managers and IS&T leaders

Manager, Technical Project and Program Management

• Participate in and support pre-visit planning in collaboration with the clinical care team
• Conduct workflows for care gap closures, referral authorizations, and medication authorizations
• Support care plan compliance through patient outreach regarding care and appointment needs
• Communicate with patients via telephone, patient portal, and other applicable virtual platforms
• Facilitate virtual rooming and virtual appointment concierge calls for telehealth appointments
• Provide clear instructions for test/procedure preparation and education about what to expect
• Support intake for annual well visits
• Manage visit prior authorizations and referral appointments
• Support empanelment for assigned practices
• Serve as an expert and liaison to patients and families regarding the patient portal and medical record technology
• Function as a virtual care concierge partner, providing assistance and guidance as appropriate
• Support patients and practices collectively in a regional capacity, including within physical and virtual care environments and outside practice walls

Care Continuum Partner – Medical Assistant

Per Diem

• Produce diagnostic-quality radiologic images and prepare them for radiologist interpretation
• Provide radiation protection according to prescribed safety standards
• Verify exam orders, patient folders, physician signatures, ordered studies, reasons for tests, and required information
• Monitor supplies and equipment for patient-care and departmental requirements
• Document LMP, fluoroscopy time, radiologist, number of images, patient history, and other required information
• Coordinate daily work duties and exam timing with the team
• Ensure images transfer to PACS before completing studies
• Report equipment malfunctions and repair or adjustment needs
• Assist with educating and training new employees, students, and ancillary personnel
• Maintain cleanliness, sanitation, and orderliness of the work area
• Deliver high-quality patient care and customer service

Diagnostic Technologist – Per Diem

Scheduling Coordinator

• Coordinate patient scheduling activities for appointments, procedures, and exams across hospitals, physician practices, outpatient departments, modalities, and facilities
• Facilitate communication between staff, referral sources, and physician offices regarding scheduling concerns and issues
• Collect clinical information, obtain insurance, and verify patient demographics for screening and diagnostic test scheduling
• Schedule patients for physician appointments and diagnostic test procedures
• Educate patients, families, and physician offices about department protocols, procedures, insurance, referrals, and testing criteria
• Monitor practice protocols and department procedures and recommend improvements
• Use scheduling software and patient-specific software applications to facilitate patient access
• Serve as a resource for staff, physicians, and referring offices
• Reduce errors, rework, and defects through conscientious attention to detail

Manager

• Interpret Medicare and Medicaid regulation and direct hospital activities to comply with government payment regulation and optimize Medicare and Medicaid revenue
• Develop and execute processes to gather information required for Medicare and Medicaid cost reports
• Complete cost reports accurately and by filing due dates
• Calculate financial impacts of purchasing, readmissions, hospital acquired infections, and accountable care arrangements
• Develop strategies and implement processes to ensure hospital compliance with Medicare and Medicaid regulation
• Develop processes needed to complete cost reports and ensure payment for all programs and services
• Provide expert guidance on Medicare and Medicaid reimbursement and payment regulation
• Identify opportunities to achieve reimbursement for all programs and services provided
• Support participation in cost report appeals and cost report group appeals
• Evaluate firms organizing group appeals and recommend firms and consultants for preparing and following appeals
• Support the revenue budget process for items where reimbursement is calculated on the cost report
• Review third-party settlements monthly and update them according to monthly and fiscal year-end closing schedules

Medical Assistant

Clinical Coordinator, RN – Physician Practice

Clinical Coordinator, RN – Physician Practice

Scheduling Coordinator, Physician Practice

Patient Services Representative

Concussion Certified Registered Nurse Practitioner, CRNP

Registered Nurse – Imaging

Patient Care Specialist

Talent Acquisition Business Partner

Director of Finance – Hospital Operations

Manager, Technical Project and Program Management

Care Continuum Partner – Medical Assistant

Diagnostic Technologist – Per Diem

Scheduling Coordinator

Reimbursement Manager