Care Continuum Partner

Lehigh Valley Health Network

. Serve as the main liaison between patients, families, and clinical teams across the continuum of care .

Posted 10/26/2026full-timeAllentown • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient navigation and care coordination, ensuring effective communication among clinical teams and patients. Proficient in managing referrals, scheduling, and maintaining patient records within a complex health system environment.

Highest-signal resume keywords

Patient NavigationReferral ManagementElectronic Medical RecordsCustomer ServiceCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Referral ManagementSchedulingPre-CertificationRecord RetrievalMedical TerminologyPatient Care ActivitiesCritical ThinkingAttention to DetailComputer FunctionalityVirtual Care Assistance

Soft Skills

Customer Service SkillsAbility to Handle Stressful SituationsAdaptabilityEffective CommunicationSolutions-Focused Approach

Tools & Technologies

Patient PortalScheduling SoftwareElectronic Medical Records

Certifications & Qualifications

High School Diploma/GEDTechnical School DiplomaSpecialized DiplomaAssociate’s Degree

Industry Keywords

Health System EnvironmentContinuum of CareCommunity ResourcesPatient OutreachCare Continuum Plans

About the role

Key responsibilities & impact

Serve as the main liaison between patients, families, and clinical teams across the continuum of care
Coordinate, navigate, and schedule outpatient care, procedures, community services, and transitions of care
Participate in pre-visit planning to support smooth operation and patient flow
Manage referrals and intake, scheduling, pre-certification, follow-up calls, and record retrieval
Coordinate complex appointments including procedures, surgery, radiology, diagnostic imaging, labs, office visits, and therapeutic care plans
Conduct patient outreach regarding care and appointment needs through telephone, patient portal, and virtual platforms
Facilitate communication among providers, clinical teams, financial services, outpatient, ancillary, and supportive services
Explain preparation instructions and expectations for tests and procedures
Provide patients with care continuum plans and explanations of required care elements
Connect patients and families with organizational and community resources, including financial counseling, transportation, social work, counseling, nurse navigation, nutrition services, and support groups
Create and maintain patient records and manage prior authorization and referral requirements
Serve as an expert liaison for patient portal and medical record technology
Provide virtual care concierge assistance and guidance

Requirements

What you’ll need

High School Diploma/GED; commitment to advance education
2 years experience interacting with patients, including performing core functions such as referral management, scheduling, pre-certification, follow-up calls, or record retrieval
3 years experience working within a complex health system environment or related field
High degree of accuracy and attention to detail
Ability to handle numerous tasks at the same time
Superior customer service skills
Working knowledge of basic computer functionality
Effective and professional written and verbal communication
Ability to handle patients and families in stressful situations
Ability to maintain strict confidentiality
Ability to adapt to changing priorities
Critical thinking skills and solutions-focused approach
Technical School Diploma, Specialized Diploma, or Associate’s Degree preferred
Knowledge and experience with electronic medical records and scheduling software preferred
Knowledge of medical terminology preferred
Ability to lift and carry 25 lbs.; frequent sitting/standing and keyboard use; patient-care activities may include kneeling, bending, squatting, and CPR