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Care Continuum Partner – Medical Assistant
Lehigh Valley Health Network. Participate in and support pre-visit planning in collaboration with the clinical care team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient interaction and care coordination within a complex health system, with a strong focus on communication, attention to detail, and adherence to medical protocols. Proficient in managing electronic medical records and providing exceptional customer service in both virtual and physical care environments.
Highest-signal resume keywords
Medical Assistant DiplomaPatient Interaction ExperienceElectronic Medical Records KnowledgeCCMA CertificationCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care Gap Closure WorkflowsReferral Authorization ManagementMedication Authorization ManagementPatient OutreachVirtual Appointment FacilitationTest/Procedure Preparation InstructionsIntake for Annual Well VisitsEmpanelment SupportMedical Terminology KnowledgeCritical Thinking Skills
Soft Skills
Attention to DetailEffective CommunicationAdaptabilitySolution-Focused ApproachConfidentiality Maintenance
Tools & Technologies
Patient PortalScheduling SoftwareVirtual PlatformsComputer Functionality
Certifications & Qualifications
CCMA - Certified Clinical Medical AssistantState of Pennsylvania Certification
Industry Keywords
Health System EnvironmentPatient CareTelehealthVirtual Care ConciergePatient Care Provider
About the role
Key responsibilities & impact- Participate in and support pre-visit planning in collaboration with the clinical care team
- Conduct workflows for care gap closures, referral authorizations, and medication authorizations
- Support care plan compliance through patient outreach regarding care and appointment needs
- Communicate with patients via telephone, patient portal, and other applicable virtual platforms
- Facilitate virtual rooming and virtual appointment concierge calls for telehealth appointments
- Provide clear instructions for test/procedure preparation and education about what to expect
- Support intake for annual well visits
- Manage visit prior authorizations and referral appointments
- Support empanelment for assigned practices
- Serve as an expert and liaison to patients and families regarding the patient portal and medical record technology
- Function as a virtual care concierge partner, providing assistance and guidance as appropriate
- Support patients and practices collectively in a regional capacity, including within physical and virtual care environments and outside practice walls
Requirements
What you’ll need- Technical School Diploma as a Medical Assistant or Specialized Diploma as a Medical Assistant
- 2 years of experience interacting with patients and performing identified core functions of a Medical Assistant
- 3 years of experience working within a complex health system environment or related field
- High degree of accuracy and attention to detail
- Ability to handle numerous tasks at the same time
- Superior customer service skills
- Working knowledge of basic computer functionality
- Effective and professional written and verbal communication
- Ability to maintain strict confidentiality
- Ability to adapt to changing priorities
- Critical thinking skills and solution focused approach
- Associate’s Degree Medical Assisting preferred
- Knowledge and experience with electronic medical records and scheduling software preferred
- Knowledge of medical terminology preferred
- CCMA - Certified Clinical Medical Assistant - NHA - State of Pennsylvania preferred
- Ability to lift and carry 25 lbs.; frequent sitting/standing and keyboard use; patient care providers may need to kneel, bend, squat, and perform CPR
- Must be able to work onsite at the designated location
Benefits
Comp & perks- Continuing education opportunities
- Equal opportunity employment
- Day shift schedule
- Monday-Friday work schedule with variable hours between 7am-5:30pm