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Clinical Concierge – Medical Assistant
Lehigh Valley Health Network. Serve as the first point of contact for patients and provide a seamless, high-quality patient experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care practices, including patient check-in/check-out, insurance verification, and electronic medical records management. Exhibits strong organizational and communication skills to enhance patient experience and collaborate effectively with clinical teams.
Highest-signal resume keywords
Medical Assistant DiplomaEMR Systems ProficiencyBLS CertificationClinical Workflows KnowledgeCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-In/Check-OutInsurance VerificationElectronic Medical Records ManagementVital Signs MeasurementMedication AdministrationLab Specimen CollectionAppointment SchedulingHealth History DocumentationPatient RoomingBasic Patient Care Practices
Soft Skills
MultitaskingOrganizational SkillsProblem-Solving SkillsCommunication SkillsInterpersonal Skills
Tools & Technologies
Word Processing SoftwareExcelEMR Systems
Certifications & Qualifications
BLS - Basic Life SupportCCMACMACMACMACNCMANRCMARMA
Industry Keywords
Healthcare EnvironmentPatient ExperienceClinical TerminologyPatient CareCustomer Service
About the role
Key responsibilities & impact- Serve as the first point of contact for patients and provide a seamless, high-quality patient experience
- Coordinate and perform patient check-in/check-out, registration, insurance verification, payment collection, referrals, appointment scheduling, and patient inquiries
- Maintain accurate electronic medical records and required quality-control and stat-cart logs
- Measure and document patient vital signs and other patient data
- Assist providers with collecting patient information, including visit reason, chief complaint, health history, allergies, and medications
- Complete patient rooming, identify risks, communicate them to providers, and prepare and maintain sanitized, stocked exam rooms
- Collect and prepare lab specimens and complete requisitions
- Administer medications and vaccinations according to provider orders, established protocols, and scope of practice
- Support patient procedures and assist with medical examinations
- Complete follow-up phone calls to patients two to three days after discharge
- Collaborate with providers, clinical teams, and administrative staff to facilitate care delivery and optimize workflow
Requirements
What you’ll need- Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course
- Strong multitasking, organizational, and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
- Excellent communication and interpersonal skills, demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
- Lift and carry 25 lbs.; frequent sitting/standing and keyboard use; ability to perform role-specific activities including kneeling, bending, squatting, and CPR
- Preferred: Associate’s Degree from a Medical Assistant Program
- Preferred: 1 year customer service experience in a healthcare setting
- Preferred certifications upon hire: CCMA, CMA, CMAC, MAC, NCMA, NRCMA, or RMA