Clinical Concierge, Medical Assistant

Lehigh Valley Health Network

. Serve as the first point of contact for patients and support a seamless, high-quality patient experience .

Posted 9/17/2026part-timeFogelsville • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient care practices, including check-in/check-out processes, electronic medical records management, and vital sign measurement. Exhibits strong organizational, multitasking, and communication skills to enhance patient experience and support clinical workflows.

Highest-signal resume keywords

Medical Assistant DiplomaEMR Systems ProficiencyBLS CertificationClinical Workflows KnowledgeCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-In/Check-OutInsurance Eligibility VerificationVital Sign MeasurementMedication AdministrationLab Specimen Collection

Soft Skills

MultitaskingOrganizational SkillsProblem-Solving SkillsCommunication SkillsInterpersonal Skills

Tools & Technologies

Electronic Medical Records (EMR)Word Processing SoftwareExcel

Certifications & Qualifications

BLS - Basic Life SupportCCMACMACMACMACNCMANRCMARMA

Industry Keywords

Patient ExperienceHealthcare EnvironmentClinical TerminologyPatient Care PracticesQuality Control Logs

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and support a seamless, high-quality patient experience
Coordinate and perform patient check-in/check-out, registration, insurance eligibility verification, payment collection, referrals, and appointment scheduling
Handle patient inquiries and maintain accurate, compliant electronic medical records
Maintain required logs, including quality control logs and stat cart checks
Measure and document patient data including vital signs, height, weight, and indicated pediatric measurements
Assist providers with collecting patient information, including chief complaint, health history, allergies, and medications
Complete patient rooming, identify patient risks, communicate them to providers, and prepare and sanitize exam rooms
Collect and prepare lab specimens and complete requisitions
Administer medications and vaccinations according to provider orders, established protocols, and scope of practice
Support patient procedures and assist with medical examinations
Complete follow-up phone calls within two to three days after discharge
Collaborate with providers, clinical team, and administrative staff to facilitate care delivery

Requirements

What you’ll need

Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course
Strong multitasking, organizational, and problem-solving skills
Proficiency in EMR systems, word processing, and Excel
Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
Excellent communication and interpersonal skills, demonstrating empathy and professionalism
Exceptional customer service and phone etiquette
Knowledge of clinical workflows, medical terminology, and basic patient care practices
BLS - Basic Life Support - American Heart Association within 30 days
Ability to lift and carry 25 lbs.
Frequent sitting/standing and keyboard use
Ability to perform role-specific activities including kneeling, bending, squatting, and CPR
Preferred: Associate’s Degree from a Medical Assistant Program
Preferred: 1 year customer service experience in a healthcare setting
Preferred certifications: CCMA, CMA, CMAC, MAC, NCMA, NRCMA, or RMA upon hire

Benefits

Comp & perks

Equal opportunity employment
Educational programs and/or social activities as part of personnel programs
Day shift schedule