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Financial Coordinator – Oncology
Lehigh Valley Health Network. Reviews daily infusion center schedules to ensure standard of care and obtains proper authorizations for chemotherapy and supportive care treatments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in oncology-specific treatments and third-party insurance medical benefits, ensuring accurate billing and authorization processes. Combines strong professional skills with compassion to effectively assist patients in navigating financial assistance programs.
Highest-signal resume keywords
Oncology ExperienceThird-Party Insurance KnowledgeMedical Necessity DeterminationPatient Financial Assistance ProgramsAuthorization and Billing Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksAuthorization ProcessesBenefit VerificationBilling AccuracyPatient Financial Information ManagementDenial ResolutionApplication CompletionReferral ManagementInfusion Center SchedulingPharmaceutical Drug Replacement
Soft Skills
CompassionCustomer ServiceCommunicationProblem-SolvingConfidentiality
Certifications & Qualifications
High School DiplomaGEDAssociate’s Degree (Preferred)
Industry Keywords
OncologyPatient Financial ServicesInsurance CoverageAuthorization DenialsSelf-Pay EstimatesABN Waiver ProcessesCancer FundsPharmacy Charity ProgramsMedical Necessity RulesUninsured/Under-Insured Patients
About the role
Key responsibilities & impact- Reviews daily infusion center schedules to ensure standard of care and obtains proper authorizations for chemotherapy and supportive care treatments
- Collaborates with patient financial services to resolve authorization and medical necessity denials
- Works with patients and families to resolve account balance issues and assesses patients for external resources
- Completes applications and obtains patient financial information
- Obtains referrals and authorizations
- Prepares medical necessity checks
- Identifies uninsured/under-insured patients
- Verifies benefits and eligibility
- Ensures registration and billing accuracy
- Answers billing and insurance questions
- Tracks and reports activities monthly
- Arranges peer-to-peer processes for the LVPG Hematology Oncology office
- Facilitates self-pay and good faith estimates
- Facilitates off-label or non-covered services and ABN waiver processes
- Assists with pharmaceutical drug replacement and copay relief programs
- Works denial queues with Patient Financial Services and Appeals departments
- Refers patients to outside resources, Medicare supplement advice, pharmacy charity programs, and cancer funds
- Facilitates the financial assistance program process when working at the Cancer Institute
Requirements
What you’ll need- High School Diploma/GED
- 2 years Experience working in oncology
- Ability to anticipate and understand customer financial needs; document and/or relay patients needs to appropriate personnel
- Demonstrates expert knowledge in determining third-party insurance medical benefits and billing requirements
- Must be able to maintain confidentiality and have an understanding of patient's rights
- Must understand oncology-specific treatments and related insurance coverage issues, including rules governing medical necessity
- Must possess the ability to combine compassion with strong professional skills
- Preferred: Associate’s Degree
- Lift and carry 7 lbs.; continuous sitting >67%; frequent keyboard use/repetitive motion; frequent fine motor activity/wrist position deviation
Benefits
Comp & perks- Day Shift
- M-F 8a-5p
- Equal employment opportunity