Lead Registration Representative

Lehigh Valley Health Network

. Coordinate and perform administrative functions associated with daily operations at assigned regional registration locations .

Posted 11/6/2026full-timeWalnutport • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating administrative functions and managing registration processes within healthcare settings, ensuring compliance with regulatory requirements and enhancing team performance through effective training and support.

Highest-signal resume keywords

Healthcare ExperienceRegistration ManagementTraining and Education DevelopmentMicrosoft Office ProficiencyTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Registration ProcessesStandard Work ImplementationPerformance MeasurementSchedulingCustomer Service OversightHealthcare RegulationsMulti-taskingAdaptabilityMedical Terminology Understanding

Soft Skills

Effective CommunicationOrganizationSelf-directionPriority Setting

Tools & Technologies

Microsoft OfficeSoftware Applications

Certifications & Qualifications

Pennsylvania Driver's License

Industry Keywords

HealthcarePatient AccessColleague ExperienceOrientation Training

About the role

Key responsibilities & impact

Coordinate and perform administrative functions associated with daily operations at assigned regional registration locations
Act as a resource to frontline colleagues
Develop and provide education and support to frontline colleagues
Identify gaps in standard work and create and implement standard work
Serve as the primary resource for registration, regulatory and departmental requirements, performance measures, insurance and other registration-related activities
Create and monitor assigned team schedules daily to ensure adequate coverage
Oversee registration performance standards, including work queue productivity and regulatory requirements, and identify areas for improvement
Conduct orientation, ongoing training and education within assigned registration areas
Manage daily staffing at multiple locations and perform registration functions as needed
Develop and implement registration standard work and educate the team on updates and new initiatives
Develop department-specific orientation training schedules and records for new colleagues and ensure timely completion
Review and update assigned work queues daily
Collaborate with clinical leaders to ensure timely patient access and with department colleagues to provide exceptional patient and colleague experiences

Requirements

What you’ll need

Associate’s Degree in healthcare or related field, or High School Diploma/GED and four years' prior experience in a customer service or other role overseeing work processes
3 years experience in healthcare, customer service, or educational environment overseeing work processes
Ability to multi-task and handle interruptions with ease
Ability to adapt to constant change within a healthcare setting
Proficient in Microsoft Office, technology, and software applications
Ability to travel to multiple locations
Ability to schedule a large group of colleagues for multiple shifts at many locations
Skilled in time management, organization, priority setting and self-direction
Ability to communicate effectively verbally and in writing with patients, families, colleagues and all levels of leadership
Pennsylvania driver's license
Preferred: Bachelor’s Degree in healthcare or related field
Preferred: Ability to understand medical terminology

Benefits

Comp & perks

Equal opportunity employment
Educational programs and/or social activities
Day shift schedule, M-F 0830-1700