Patient Services Representative

Lehigh Valley Health Network

. Coordinate and provide clerical/administrative duties associated with daily physician practice operations .

Posted 10/9/2026full-timeAllentown • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and clerical skills essential for managing daily physician practice operations, including patient scheduling, insurance verification, and maintaining compliance with organizational policies. Proficient in utilizing EMR workflows and delivering exceptional customer service to enhance the patient experience.

Highest-signal resume keywords

Customer Service ExperienceEMR WorkflowsInsurance AuthorizationDetail-Oriented ResponsibilitiesAdministrative Duties

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesPatient SchedulingInsurance VerificationMedical Record ManagementBilling and FilingData EntryCash HandlingPatient OutreachCompliance MaintenanceTechnology Proficiency

Soft Skills

AdaptabilityConfidentialityCommunicationCollaborationAttention to Detail

Tools & Technologies

EMR SystemsPatient Portal

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare OperationsPatient ExperienceClerical FunctionsSchedulingInsurance Coverage

About the role

Key responsibilities & impact

Coordinate and provide clerical/administrative duties associated with daily physician practice operations
Serve as the initial point of contact for patients and healthcare providers within the practice
Deliver customer service supporting the overall patient experience
Perform detail-oriented administrative tasks according to organizational policies and standard work
Gather information for accurate registration and check-in
Obtain and verify insurance authorizations/precertification
Complete medical record release requests
Schedule and confirm patient appointments
Maintain patient schedule flow and patient experience
Collaborate in training, staffing, and functionality, providing feedback
Monitor insurance coverage and reimbursement changes
Manage interruptions and changing priorities
Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions
Conduct patient outreach by telephone and EMR messaging

Requirements

What you’ll need

High School Diploma/GED
1 year Customer service experience
Ability to adapt to changing priorities
Ability to maintain accuracy and compliance with detailed-oriented responsibilities
Ability to maintain strict confidentiality
Proficient computer skills
Proven proficiency of technology and EMR workflows at the conclusion of orientation
Able to handle cash and other methods of patients accurately
Able to explain, educate, and support the usage of the LVHN patient portal including various features
Lift and carry 25 lbs.
Frequent sitting/standing
Frequent keyboard use
Day Shift availability
Ability to work M-F 7:30-5p variable
Onsite work arrangement

Benefits

Comp & perks

Equal opportunity employment policy
No holidays in the work schedule