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Patient Services Representative
Lehigh Valley Health Network. Coordinate and provide clerical and administrative duties for daily physician practice operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and clerical skills essential for coordinating physician practice operations, ensuring accurate patient registration, and maintaining compliance with organizational policies. Proficient in managing patient interactions and utilizing EMR workflows to enhance the overall patient experience.
Highest-signal resume keywords
Customer Service ExperienceEMR Workflows ProficiencyDetail-Oriented Administrative TasksInsurance Authorization ManagementPatient Scheduling and Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance VerificationMedical Record ManagementSchedulingBillingFilingReferralsClerical FunctionsCash HandlingCPR
Soft Skills
AdaptabilityAttention to DetailConfidentialityCommunicationCollaboration
Tools & Technologies
EMR SystemsPatient Portal
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Healthcare OperationsPatient ExperienceInsurance Provider CoverageOperational FunctionalityPatient Outreach
About the role
Key responsibilities & impact- Coordinate and provide clerical and administrative duties for daily physician practice operations
- Serve as the initial point of contact for patients and healthcare providers
- Deliver customer service supporting the overall patient experience
- Perform detail-oriented administrative tasks according to organizational policies and standard work
- Gather information for accurate patient registration and check-in
- Obtain and verify insurance authorizations and precertification
- Complete medical record release requests
- Schedule and confirm patient appointments
- Maintain patient schedule flow and support a positive patient experience
- Collaborate on training, staffing, and operational functionality while providing feedback
- Monitor insurance provider coverage and reimbursement changes
- Manage interruptions and changing priorities
- Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions
- Conduct patient outreach by telephone and EMR messaging
Requirements
What you’ll need- High School Diploma/GED
- 1 year customer service experience
- Ability to adapt to changing priorities
- Ability to maintain accuracy and compliance with detail-oriented responsibilities
- Ability to maintain strict confidentiality
- Proficient computer skills
- Proven proficiency with technology and EMR workflows at the conclusion of orientation
- Ability to handle cash and other patient payment methods accurately
- Ability to explain, educate, and support use of the LVHN patient portal and its features
- Ability to lift and carry 25 lbs.
- Frequent sitting and standing
- Frequent keyboard use
- Must perform role-specific physical activities where applicable, including kneeling, bending, squatting, and CPR
Benefits
Comp & perks- Equal opportunity employment policy
- Benefits are referenced as part of personnel programs, but no specific benefits are listed