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Patient Services Representative
Lehigh Valley Health Network. Coordinate and provide clerical and administrative duties associated with daily physician practice operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and clerical skills essential for coordinating daily physician practice operations, ensuring accurate patient registration, and maintaining compliance with organizational policies. Proficient in EMR workflows and customer service, contributing to a positive patient experience.
Highest-signal resume keywords
Customer Service ExperienceEMR Workflows ProficiencyDetail-Oriented Administrative SkillsInsurance Authorization KnowledgeHigh School Diploma/GED
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clerical FunctionsPatient SchedulingMedical Record ManagementInsurance VerificationBilling and FilingData EntryCash HandlingPatient OutreachCompliance MaintenanceTechnology Proficiency
Soft Skills
AdaptabilityAttention to DetailConfidentialityCommunication SkillsTeam Collaboration
Tools & Technologies
EMR SystemsPatient PortalComputer Software
Industry Keywords
Healthcare OperationsPatient ExperienceClerical DutiesInsurance CoveragePatient Care
About the role
Key responsibilities & impact- Coordinate and provide clerical and administrative duties associated with daily physician practice operations
- Serve as the initial point of contact for patients and healthcare providers
- Deliver customer service supporting the overall patient experience
- Perform detail-oriented administrative tasks according to organizational policies and standard work
- Gather information for accurate registration and check-in
- Obtain and verify insurance authorizations and precertification
- Complete medical record release requests
- Schedule and confirm patient appointments
- Maintain patient schedule execution and flow
- Collaborate in training, staffing, and practice functionality
- Provide feedback to support team operations
- Monitor changes from insurance providers regarding coverage and reimbursement
- Organize work to accommodate interruptions and changing priorities
- Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions
- Conduct patient outreach by telephone and EMR messaging
Requirements
What you’ll need- High School Diploma/GED
- 1 year customer service experience
- Ability to adapt to changing priorities
- Ability to maintain accuracy and compliance with detail-oriented responsibilities
- Ability to maintain strict confidentiality
- Proficient computer skills
- Proven proficiency with technology and EMR workflows at the conclusion of orientation
- Ability to handle cash and other patient payment methods accurately
- Ability to explain, educate, and support usage of the LVHN patient portal and its features
- Ability to lift and carry 25 lbs.
- Frequent sitting and standing
- Frequent keyboard use
- Patient care providers may be required to kneel, bend, squat, and perform CPR
Benefits
Comp & perks- Equal opportunity employment policy
- Benefits are referenced as part of personnel programs, but no specific benefits are listed