Patient Services Representative

Lehigh Valley Health Network

. Coordinate and provide clerical and administrative duties for daily physician practice operations .

Posted 9/30/2026full-timeAllentown • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in clerical and administrative tasks within a healthcare setting, ensuring accuracy and compliance while providing exceptional customer service. Capable of managing patient interactions, scheduling, and insurance verification with a focus on maintaining confidentiality and adapting to changing priorities.

Highest-signal resume keywords

Customer Service ExperienceEMR WorkflowsInsurance AuthorizationDetail-Oriented ResponsibilitiesHigh School Diploma/GED

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesPatient SchedulingInsurance VerificationMedical Record ManagementBilling and FilingCash HandlingData EntryPatient OutreachCompliance MaintenanceTechnology Proficiency

Soft Skills

AdaptabilityAttention to DetailConfidentialityCommunicationOrganizational Skills

Tools & Technologies

EMR SystemsPatient Portal

Industry Keywords

Healthcare OperationsPatient ExperienceClerical FunctionsPatient CareScheduling

About the role

Key responsibilities & impact

Coordinate and provide clerical and administrative duties for daily physician practice operations
Serve as the initial point of contact for patients and healthcare providers
Deliver customer service supporting the overall patient experience
Perform detail-oriented administrative tasks according to organizational policies and standard work
Gather information for accurate registration and check-in
Obtain and verify insurance authorizations and precertification
Complete medical record release requests
Schedule and confirm patient appointments
Maintain patient schedule execution and flow
Collaborate on training, staffing, and functionality and provide feedback
Monitor insurance provider coverage and reimbursement changes
Organize work to accommodate interruptions and changing priorities
Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions
Conduct patient outreach by telephone and EMR messaging

Requirements

What you’ll need

High School Diploma/GED
1 year customer service experience
Ability to adapt to changing priorities
Ability to maintain accuracy and compliance with detail-oriented responsibilities
Ability to maintain strict confidentiality
Proficient computer skills
Proven proficiency with technology and EMR workflows by the conclusion of orientation
Ability to accurately handle cash and other patient payment methods
Ability to explain, educate, and support use of the LVHN patient portal and its features
Ability to lift and carry 25 lbs.
Frequent sitting/standing
Frequent keyboard use
Patient care providers may be required to kneel, bend, squat, and perform CPR

Benefits

Comp & perks

Equal opportunity employment and nondiscrimination policy
Educational programs and social activities referenced as employee programs
Day shift schedule
M-F 7:30–17:00 variable work schedule