Registration Specialist

Lehigh Valley Health Network

. Coordinate all aspects of patient registration, insurance verification, and patient scheduling .

Posted 11/3/2026full-timeBethlehem • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, insurance verification, and scheduling while ensuring compliance and accuracy in financial processes. Capable of providing exceptional customer service and creating a welcoming environment for diverse patient populations.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCustomer ServiceMedical TerminologyBilingual - Spanish/English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance VerificationFinancial ClearanceData EntryDemographic Information GatheringRegulatory CompliancePatient Account ManagementFinancial CounselingEstimate CreationTyping Proficiency

Soft Skills

Interpersonal CommunicationProblem SolvingAttention to DetailEmpathyCollaboration

Industry Keywords

Healthcare EnvironmentPatient ExperienceReferral AuthorizationEmergency ServicesPatient Financial Liability

About the role

Key responsibilities & impact

Coordinate all aspects of patient registration, insurance verification, and patient scheduling
Conduct patient interviews by phone and in person to gather demographic, insurance, and clinical information
Establish patient accounts and ensure appropriate scheduling and optimal financial clearance
Educate patients regarding financial responsibilities and collect out-of-pocket fees
Ask open-ended questions to obtain demographic, insurance, referral/authorization, and other information
Create a welcoming and positive patient experience during registration
Ensure referring providers’ orders are complete and match scheduled appointments
Obtain new orders when orders are incomplete or inaccurate
Scan insurance cards, scripts, patient identification, pertinent documentation, and regulatory forms accurately
Secure signatures and service-specific consents for timely reimbursement
Determine and collect patient financial liability and create estimates when applicable
Refer patients to financial resources and financial counseling
Review daily schedules, identify scheduling conflicts, and collaborate with colleagues and providers on resolutions
Maintain registration accuracy compliance

Requirements

What you’ll need

High School Diploma/GED
1 year customer service or 1 year healthcare environment such as a hospital and/or physician office
Computer and typing proficiency
Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness
Must successfully pass the required training in two attempts or less
Preferred: Associate’s Degree in Health care or related field
Preferred: 2 years registration/insurance verification in a health care setting
Preferred: Knowledge of medical terminology
Preferred: Bi-lingual - Spanish/English
Lift and carry 7 lbs.
Continuous sitting >67%
Frequent keyboard use/repetitive motion
Frequent fine motor activity/wrist position deviation

Benefits

Comp & perks

Equal opportunity employment
Day Shift
Monday through Friday variable hours