Scheduling Coordinator

Lehigh Valley Health Network

. Coordinate patient scheduling activities for appointments, procedures, and exams across hospitals, physician practices, outpatient departments, modalities, and facilities .

Posted 9/24/2026full-timeDickson City • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, communication with healthcare staff and referral sources, and meticulous attention to detail in managing patient information and appointments. Proficient in using scheduling software and maintaining confidentiality while working in a fast-paced medical environment.

Highest-signal resume keywords

Patient Scheduling CoordinationElectronic Medical Record (EMR) FamiliarityMicrosoft Office ProficiencyBilingual English/SpanishDetail-Oriented Data Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingElectronic Medical Record (EMR) SystemsData EntryInsurance VerificationAppointment Coordination

Soft Skills

CommunicationAttention to DetailStress ManagementCustomer Service Orientation

Tools & Technologies

Scheduling SoftwarePatient-Specific Software Applications

Certifications & Qualifications

High School Diploma/GEDAssociate's Degree (Preferred)

Industry Keywords

Medical OfficePatient AccessConfidentialityFast-Paced EnvironmentReferral Management

About the role

Key responsibilities & impact

Coordinate patient scheduling activities for appointments, procedures, and exams across hospitals, physician practices, outpatient departments, modalities, and facilities
Facilitate communication between staff, referral sources, and physician offices regarding scheduling concerns and issues
Collect clinical information, obtain insurance, and verify patient demographics for screening and diagnostic test scheduling
Schedule patients for physician appointments and diagnostic test procedures
Educate patients, families, and physician offices about department protocols, procedures, insurance, referrals, and testing criteria
Monitor practice protocols and department procedures and recommend improvements
Use scheduling software and patient-specific software applications to facilitate patient access
Serve as a resource for staff, physicians, and referring offices
Reduce errors, rework, and defects through conscientious attention to detail

Requirements

What you’ll need

High School Diploma/GED
6 months medical office, call center or customer service oriented work experience, or completion of an Associate's Degree program or higher in lieu of work experience
Ability to maintain strict confidentiality
Ability to work in a fast-paced environment while handling multiple responsibilities
Detail-oriented with accurate electronic data entry skills
Ability to handle stressful situations
Proficient in Microsoft Office applications
Familiarization with EMR and scheduling systems such as EPIC, PHS, etc. (preferred)
Bi-lingual English/Spanish (preferred)
Ability to lift and carry 25 lbs.
Frequent sitting/standing and keyboard use

Benefits

Comp & perks

Equal opportunity employment policy
Day shift schedule
Monday-Friday work schedule, 8:00a-4:30p