Scheduling Coordinator

Lehigh Valley Health Network

. Coordinate patient scheduling activities for appointments, procedures, exams, hospitals, physician practices, outpatient departments, modalities, and facilities .

Posted 11/9/2026full-timeRemote • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, communication with healthcare staff and referral sources, and proficiency in electronic medical records and scheduling systems. Capable of maintaining confidentiality and accuracy while managing multiple responsibilities in a fast-paced environment.

Highest-signal resume keywords

Patient Scheduling CoordinationElectronic Medical Records (EMR)Microsoft Office ProficiencyBilingual English/SpanishAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingClinical Information CollectionInsurance VerificationData EntryScheduling Software Proficiency

Soft Skills

CommunicationStress ManagementDetail-OrientedCustomer Service Orientation

Tools & Technologies

EPICPHSScheduling Systems

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree (Preferred)

Industry Keywords

HealthcarePatient AccessConfidentialityFast-Paced EnvironmentReferral Management

About the role

Key responsibilities & impact

Coordinate patient scheduling activities for appointments, procedures, exams, hospitals, physician practices, outpatient departments, modalities, and facilities
Facilitate communication between staff, referral sources, and physician offices regarding scheduling concerns and issues
Collect clinical information, obtain insurance, and verify patient demographics
Schedule patients for physician appointments and diagnostic test procedures
Educate patients, families, and physician offices regarding protocols, procedures, insurance, referrals, and testing criteria
Monitor practice protocols and department procedures and recommend improvements
Use scheduling software and patient-specific software applications to facilitate patient access
Serve as a resource for staff, physicians, and referring offices
Reduce errors, rework, and defects through conscientious attention to detail

Requirements

What you’ll need

High School Diploma/GED
6 months medical office, call center or customer service oriented work experience, or completion of an Associate's Degree program or higher in lieu of work experience
Ability to maintain strict level of confidentiality
Ability to work in a fast paced environment while handling multiple responsibilities
Detail-oriented with the ability to enter information accurately into electronic systems
Ability to handle stressful situations
Proficient in Microsoft Office applications
Familiarization with EMR and scheduling systems such as EPIC, PHS etc. (preferred)
Bi-lingual English/Spanish (preferred)
Ability to lift and carry 25 lbs.
Frequent sitting/standing and keyboard use

Benefits

Comp & perks

Equal opportunity employment policy
Day shift schedule
Monday-Friday, 9:00a-5:30p work schedule