Leidit, LLC

ServiceNow

• Support a U.S. federal civilian agency on a long-term engagement
• Partner with project teams to understand business transformation objectives and translate them into technical requirements
• Advise stakeholders on ServiceNow capabilities and provide solutions and recommendations
• Design, develop, and implement ServiceNow solutions, including core configuration, flow design, reporting, data imports, custom scripting, Portal development, and third-party integrations
• Build and maintain business rules, UI policies, ACLs, and workflows/flows
• Troubleshoot issues for end users and stakeholders and identify problem areas
• Collaborate with the project manager on timelines, requirements, and specifications
• Uphold CMS development standards, including automated testing, QA, and Agile practices
• Participate in sprint planning, daily scrums, retrospectives, and release planning
• Develop processes that improve user access and platform navigation

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ServiceNow Developer