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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in community association management, including vendor management, project oversight, and financial reporting. Proficient in maintaining compliance with Florida Statutes and effectively communicating with diverse stakeholders.
Highest-signal resume keywords
Florida Licensed Community Association Manager (LCAM)Vendor ManagementProject ManagementMicrosoft Office ProficiencyAssociation Management Software (Caliber)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property InspectionsBudgetingCovenant EnforcementContractor OversightService BidsTechnical Document AnalysisFinancial ReportingSite InspectionsCommunity ManagementProblem-Solving
Soft Skills
Interpersonal SkillsLeadership SkillsOrganizational SkillsCommunication SkillsAbility to Work Independently
Tools & Technologies
Microsoft OfficeSharePointCaliberCompany Systems
Certifications & Qualifications
Florida Licensed Community Association Manager (LCAM)
Industry Keywords
Community Association ManagementFlorida StatutesVendor Performance MonitoringBoard SupportRegulatory Compliance
About the role
Key responsibilities & impact- Organize and prioritize work between onsite operations and assigned portfolio
- Manage day-to-day operations of the onsite and portfolio communities
- Serve as liaison between Association Boards, homeowners, vendors, contractors, attorneys, support staff, and Leland Management
- Respond to Board and homeowner concerns
- Conduct property and site inspections
- Coordinate maintenance programs, service requests, work orders, and property improvements
- Solicit vendor bids, prepare comparisons and recommendations, coordinate contracts, and monitor vendor performance
- Prepare for and conduct Association meetings and prepare agendas, reports, proposals, correspondence, and supporting materials
- Prepare monthly Board packages and management reports
- Review financial reports and assist with annual budgets
- Monitor Association assets, cash balances, project funding, and capital-improvement cash flow
- Process covenant violations, work orders, architectural control applications, and owner requests
- Maintain knowledge of applicable Florida Statutes, regulatory requirements, governing documents, rules, policies, and procedures
- Analyze issues and recommend solutions to Boards of Directors
- Maintain confidentiality and professional written and verbal communication
- Collaborate with accounting, administrative, architectural review, resident support, mailroom, IT, web, and other support teams
- Use company systems and software to document, track, communicate, and complete responsibilities
- Coordinate, motivate, supervise, and direct associates and service providers as appropriate
- Attend occasional evening and weekend meetings or events
- Provide approximately 20 hours weekly of onsite community management
- Independently manage a small portfolio for approximately 20 hours weekly
- Maintain records and follow-through in Caliber, Microsoft Office, SharePoint, and company systems
Requirements
What you’ll need- Strong working knowledge of customer service principles and practices
- Strong interpersonal, leadership, organizational, and communication skills
- Ability to work independently and effectively as part of a team
- Ability to prioritize and manage competing demands
- Ability to analyze and interpret governing documents, regulations, policies, technical procedures, and similar documents
- Working knowledge of Florida Statutes applicable to community association management
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Proficiency with SharePoint and company systems
- Association management software such as Caliber preferred
- Strong project management, vendor management, and problem-solving skills
- Ability to conduct effective site inspections and Association meetings
- Ability to communicate professionally and confidentially with owners, Board members, vendors, contractors, and internal staff
- Ability to handle stressful situations with composed authority and sound business judgment
- One to three years of experience as a manager within community association management or a similar field is preferred
- Experience overseeing property or building operations, staff, service contracts, resident concerns, property improvements, or capital projects is favorable
- Experience with site inspections, covenant enforcement, Board support, budgeting, project management, service bids, and contractor oversight is preferred
- Must be a Florida Licensed Community Association Manager (LCAM)
- Must be able to drive to property inspections and meetings
- Must be flexible and available for occasional evenings and weekends
Benefits
Comp & perks- Ongoing training and support
- Quality personnel and resources
- 401(k) with employer match
- Mileage reimbursement
- Monthly cell phone allowance
- Health insurance
- Dental insurance
- Vision insurance
- Supplemental insurance
- Generous paid time off
- Company-paid holidays
- Supportive and flexible work environment
- Industry-leading software (Caliber)
- Laptop