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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on onboarding, adoption, and renewal processes for B2B SaaS platforms. Proficient in technical troubleshooting, integration discussions, and effective communication with both technical and business stakeholders.
Highest-signal resume keywords
Customer Success ManagementTechnical Account ManagementB2B SaaS ExperienceAPIs and IntegrationsGovernance, Risk, and Compliance (GRC)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingAdoptionRenewalPlatform ConfigurationWorkflow CustomizationTechnical TroubleshootingHealth Scoring MethodologyBusiness ReviewsSSO IntegrationJira and Slack Integrations
Soft Skills
Self-MotivatedOrganizedStrong Written and Verbal CommunicationAbility to Explain Complex Concepts
Industry Keywords
Customer JourneyValue RealizationAccount PlanningRetentionFast-Paced Environment
About the role
Key responsibilities & impact- Own the customer journey from onboarding and adoption through renewal and expansion
- Serve as the primary point of contact for customer success and value realization
- Own a portfolio of EMEA and US customers from onboarding through adoption and renewal
- Proactively guide customers to fully utilize the platform and achieve risk management goals
- Work with Account Executives to identify upsell opportunities and secure renewals
- Assist customers with platform configuration, SSO, Jira, Slack integrations, and workflow customization
- Bridge customers and Product/Engineering teams and translate user feedback into product requirements
- Work side by side with Product/Engineering in the Tel Aviv office
- Conduct regular business reviews (QBRs) with stakeholders
- Help define implementation processes, health scoring methodology, and support workflows
Requirements
What you’ll need- Based in Israel
- Working from the Tel Aviv office 4 days a week
- 4+ years in a customer-facing post-sales role (TAM, CSM, or Implementation) at a B2B SaaS company
- Comfortable discussing APIs, integrations, and configuring software workflows
- Ability to troubleshoot technical issues before escalating to engineering
- Proven ability to partner effectively with Sales/Account Executives on account planning and retention
- Strong written and verbal skills in English and Hebrew
- Ability to explain complex concepts to technical users and business stakeholders
- Available for calls with US customers in the late afternoon and evening (Israel time)
- Self-motivated and organized
- Comfortable working in a fast-paced environment where processes are still being defined
- Experience in GRC (Governance, Risk, and Compliance) or TPRM is an advantage
Benefits
Comp & perks- Impact: Build a category-defining platform that safeguards how modern businesses operate
- Ownership: Full context, autonomy, and trust to drive outcomes
- Velocity: High-energy, low-bureaucracy environment
- Growth: Opportunity to shape a rapidly scaling company backed by Tier 1 investors and visionary customers