Lema AI

Technical Account Manager

• Own the customer journey from onboarding and adoption through renewal and expansion
• Serve as the primary point of contact for customer success and value realization
• Own a portfolio of EMEA and US customers from onboarding through adoption and renewal
• Proactively guide customers to fully utilize the platform and achieve risk management goals
• Work with Account Executives to identify upsell opportunities and secure renewals
• Assist customers with platform configuration, SSO, Jira, Slack integrations, and workflow customization
• Bridge customers and Product/Engineering teams and translate user feedback into product requirements
• Work side by side with Product/Engineering in the Tel Aviv office
• Conduct regular business reviews (QBRs) with stakeholders
• Help define implementation processes, health scoring methodology, and support workflows

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Technical Account Manager