Guest Experience Specialist

Lemonjuice Capital & Solutions

. Process guest and owner requests .

Posted 9/29/2026full-timeRemote • Florida • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a friendly, customer-oriented approach while effectively managing guest requests and communications. Proficient in using various online platforms and software systems to ensure guest satisfaction and resolve issues efficiently.

Highest-signal resume keywords

Customer Service OrientationProficiency With AirbnbProficiency With Booking.comNegotiation SkillsAdvanced Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Guest Billing VerificationIssue ResolutionMulti-TaskingTime ManagementAttention To Detail

Soft Skills

Clear Communication SkillsTeamworkOrganizational SkillsFriendly ApproachAbility To Work Under Pressure

Tools & Technologies

HospitableVRBORHEALogix

Certifications & Qualifications

High School DiplomaG.E.D.Vocational School DegreeBusiness Certification

Industry Keywords

Online Travel AgenciesCall IntakesGuest RequestsQuality Assurance Standards

About the role

Key responsibilities & impact

Process guest and owner requests
Manage a large number of call intakes during peak seasons and holidays
Give quotes, take payments, issue refunds, and develop, maintain, and edit listings
Answer calls and assist guests and prospective guests with quotes, reservations, questions, payments, and issue resolution
Message guests, answer questions, provide quotes, resolve issues, and minimize losses
Ensure rates match established codes and document exceptions
Verify and adjust guest billing
Answer, record, and process guest calls, requests, questions, and concerns; follow up to ensure guest satisfaction
Negotiate with online listing platforms and OTAs to attain optimal resolution in disputes
Work on assigned projects during the slower season
Adjust schedules to cover vacations or appointments within the department
Follow company policies and procedures, maintain confidentiality, protect company assets, and comply with quality assurance standards
Maintain professional communication and appearance and build positive working relationships
Assist individuals with disabilities and respond appropriately to guest and associate concerns
Perform other reasonable duties as requested by supervisors

Requirements

What you’ll need

Friendly, customer-oriented approach
Must be available to work in different time zones within the US
Must be able to work some holidays and evenings
Must be available to work nights, weekends, and holidays
High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience
Vocational School Degree or Business Certification
Advanced computer skills and aptitude for software systems
Strong customer service orientation and skills
Highly organized
Excellent time management and multi-tasking skills
Exceptional teamwork
Clear, concise communication skills, verbal and written
Proficiency with Airbnb, Booking.com, Hospitable, VRBO, RHEA, and Logix
Ability to negotiate with online travel agencies when disputes arise
Consistent attention to detail
Ability to work under hectic conditions and prioritize multiple tasks

Benefits

Comp & perks

Robust benefits package available
Year-round, full-time hourly work
Fully remote work arrangement