Lemonjuice Capital & Solutions

General

• Process guest and owner requests
• Manage a large number of call intakes during peak seasons and holidays
• Give quotes, take payments, issue refunds, and develop, maintain, and edit listings
• Answer calls and assist guests and prospective guests with quotes, reservations, questions, payments, and issue resolution
• Message guests, answer questions, provide quotes, resolve issues, and minimize losses
• Ensure rates match established codes and document exceptions
• Verify and adjust guest billing
• Answer, record, and process guest calls, requests, questions, and concerns; follow up to ensure guest satisfaction
• Negotiate with online listing platforms and OTAs to attain optimal resolution in disputes
• Work on assigned projects during the slower season
• Adjust schedules to cover vacations or appointments within the department
• Follow company policies and procedures, maintain confidentiality, protect company assets, and comply with quality assurance standards
• Maintain professional communication and appearance and build positive working relationships
• Assist individuals with disabilities and respond appropriately to guest and associate concerns
• Perform other reasonable duties as requested by supervisors

Guest Experience Specialist