Associate Product Manager – UK Loans

Lendable

. Shape the customer experience after customers take out a loan .

Posted 11/5/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in optimizing customer engagement and payment management through data-driven insights and experimentation. Proficient in collaborating with cross-functional teams to enhance product features and improve customer experiences in the lending and fintech sectors.

Highest-signal resume keywords

Product ManagementSQLPythonAI Tools ExperimentationCustomer Engagement Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer ResearchPayment ManagementFeature Rollout CoordinationSpecification Writing

Soft Skills

Clear CommunicationAdaptabilityCuriosity

Tools & Technologies

Zable SuperAppAI ToolsDashboards

Industry Keywords

LendingPaymentsFintechCustomer Experience

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Shape the customer experience after customers take out a loan
Improve customer engagement and payment management
Run experiments to improve repayment performance and on-time payments
Choose and test repayment dates and payment reminders
Own communications across email, SMS and in-app notifications
Test new customer messages and improve engagement tooling
Optimise and expand loan-management journeys in the Zable SuperApp
Support customers experiencing financial difficulty
Work with Credit and Data Science to identify opportunities
Build models and dashboards to improve and measure payment and servicing outcomes
Conduct customer research and test product ideas
Work with Engineering, Data Science and Operations to take features from idea to launch
Coordinate feature rollouts and assess impact on customers and the business
Build AI tools and automations to save time for Product, Operations and the wider business
Take ownership of product changes and collaborate across Engineering, Credit, Finance and Operations

Requirements

What you’ll need

1–2 years in product, or 2–3 years in strategy, analytics, consulting or similar roles
Ideally experience working closely with product or delivery teams
Ability to clearly explain ideas and requirements to different audiences
Ability to write specifications for engineers and train Operations teams
Comfortable working with data
Ability to use SQL or Python to investigate problems and answer questions
Experience experimenting with AI tools such as Claude Code, Cursor or Codex
Willingness to handle hands-on tasks in a lean product team
Adaptability and curiosity
Experience in lending, payments, fintech or a fast-growing startup is a bonus
Must be able to work in the London office three days per week
Lendable is unable to provide sponsorship for this position
Must have the right to work in the UK

Benefits

Comp & perks

Flexible working approach tailored to each role
Hybrid working with three days in-office weekly
Socials and connection events
Private health cover
Retirement savings plans
Employee referral programme with competitive bonus
Fully stocked kitchen
Complimentary lunches prepared by in-house chefs on in-office days at select locations
Cycle-to-work scheme available in select locations
Electric vehicle salary sacrifice scheme available in select locations
Opportunity to scale up a successful fintech company