Lendable

Product Manager

• Own and drive the strategy, execution, and growth of the origination funnel, particularly direct lending
• Define the product roadmap and oversee delivery with the Engineering Team
• Own the onboarding journey end-to-end across web and app journeys
• Improve conversion and identify new ways to engage customers
• Collaborate with Product, Engineering, Credit, Data Science, Finance, Operations, Design, and third parties
• Design hypothesis-driven tests, measure outcomes, and iterate based on learnings
• Use AI to build tools, automate manual workflows, and improve decision-making
• Balance innovation with compliance and risk management
• Independently manage a product line and resolve issues limiting product development
• Run engineering standups and planning sessions
• Support software development lifecycle stages and product delivery

Product Manager, UK Loans

• Work closely with the Cards team across the UK Cards product
• Break down problems, test ideas and improve the product and business
• Run fast experiments involving messaging, offers, incentives and acquisition features
• Run manual experiments to validate ideas before engineering investment
• Maintain and improve the team's use of AI tools such as Claude and Cursor
• Support development of AI customer support tools
• Help Finance and Capital Markets teams
• Identify simpler, faster or better ways of operating
• Work closely with senior members of the Cards team and own meaningful projects

Associate Product Manager

Accountant

• Deliver monthly close for the UK group companies accurately and within set timelines
• Partner with the wider finance team and business stakeholders to prepare product-level P&Ls
• Support commercial decision-making, queries, and month-end inputs
• Own and automate balance sheet reconciliations month on month
• Identify and investigate variances and unusual data trends
• Assist with preparation of the consolidated balance sheet, P&L, and cash flow
• Compile, consolidate, and reconcile high-volume data from different sources for month-end reports
• Support continuous improvement of financial controls and policies
• Assist with annual audit preparation, supporting schedules, and auditor queries

Senior Accountant

Administration

• Manage a caseload of DSARs and other data rights requests from receipt through closure, tracking statutory deadlines
• Liaise with Operations, Product, Engineering, and Complaints teams to locate and extract relevant customer data
• Review and redact data to protect third-party information and apply relevant exemptions
• Maintain accurate records of requests, decisions, and rationale for auditability
• Communicate with customers about the status and outcomes of their requests
• Escalate complex, high-risk, or ambiguous requests to the Data Protection Officer or Legal team
• Identify process improvements and contribute to improving DSAR procedures and tooling
• Maintain current knowledge of UK GDPR, the Data Protection Act 2018, and ICO guidance
• Champion AI tools and technology to improve DSAR process efficiency and accuracy
• Adapt to fluctuating request volumes while maintaining quality and compliance
• Complete a DSAR handling exercise and UK GDPR/data rights assessment during the interview process
• Attend an onsite interview and meet the team

Complaints and Data Rights Administrator

IT Support

• Support the Head of IT in leading and supporting the IT team
• Oversee day-to-day operations, workload distribution, and performance
• Set strategic direction for IT and align team objectives with business needs and growth goals
• Act as an escalation point for complex technical issues
• Ensure consistent, compliant support for Windows, macOS, Linux, mobile devices, and office equipment
• Develop and implement IT standards, knowledge base articles, and training resources
• Improve IT workflows through automation and process optimisation
• Oversee onboarding and offboarding across multiple UK and international locations
• Collaborate with IT, Security, and Engineering teams to maintain uptime, reliability, and data protection
• Select, configure, and manage ITSM/ticketing systems and report on support metrics
• Support office and remote-working technology needs
• Foster innovation and accountability within the team
• Resolve technical issues hands-on while developing IT leadership capabilities

IT Support Lead

Compliance

• Own Lendable's risk-based compliance monitoring programme and lead the delivery team
• Provide independent second line assurance that the business meets legal and regulatory obligations
• Report to the Head of Compliance and deputise for them, including at Board meetings and sub-committees
• Own and refresh the compliance monitoring plan and methodology
• Maintain a monitoring universe covering PRIN, Consumer Duty, CONC, SYSC, DISP, SMCR, MCOB, the Consumer Credit Act, financial promotions and UK GDPR
• Scope and deliver thematic and BAU reviews across the customer journey
• Test the design and operating effectiveness of first line controls and provide assurance over first line quality assurance
• Issue evidence-based reports with findings, root causes, risk ratings and owned actions
• Track remediation to closure and validate its effectiveness
• Escalate actual or potential customer harm and assess redress and FCA notification requirements
• Produce monitoring MI for the Head of Compliance, executive management and the Board, and present it at committees
• Support FCA supervisory engagement, information requests and skilled person reviews
• Coordinate coverage with Internal Audit, Risk and first line QA
• Test UK GDPR and Data Protection Act 2018 compliance alongside the Data Protection Officer
• Lead, coach and develop the compliance monitoring team
• Plan resources and build capability through data, analytics and improved tooling

Product Manager, UK Loans

Associate Product Manager

Senior Accountant

Complaints and Data Rights Administrator

IT Support Lead

Head of Compliance Monitoring