Complaints and Data Rights Administrator

Lendable

. Manage a caseload of DSARs and other data rights requests from receipt through closure, tracking statutory deadlines .

Posted 9/23/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Data Subject Access Requests (DSARs) and understanding of UK GDPR and the Data Protection Act 2018, while ensuring compliance and quality in a regulated environment. Proficient in liaising with cross-functional teams and utilizing redaction tools to protect sensitive data.

Highest-signal resume keywords

Data Subject Access Request ManagementUK GDPR ComplianceData Protection Act 2018 KnowledgeRedaction Tool ProficiencyRegulated Financial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Rights Request HandlingData ExtractionData Review and RedactionStatutory Deadline ManagementProcess Improvement Identification

Soft Skills

Strong Organisational SkillsAttention to DetailClear Written CommunicationSound JudgementAbility to Work Under Pressure

Tools & Technologies

Redaction ToolsCase Management SystemsAI Tools for Process Efficiency

Industry Keywords

ICO GuidanceSensitive Financial Services DataEscalated Data Protection ComplaintsInformation GovernanceCompliance Standards

About the role

Key responsibilities & impact

Manage a caseload of DSARs and other data rights requests from receipt through closure, tracking statutory deadlines
Liaise with Operations, Product, Engineering, and Complaints teams to locate and extract relevant customer data
Review and redact data to protect third-party information and apply relevant exemptions
Maintain accurate records of requests, decisions, and rationale for auditability
Communicate with customers about the status and outcomes of their requests
Escalate complex, high-risk, or ambiguous requests to the Data Protection Officer or Legal team
Identify process improvements and contribute to improving DSAR procedures and tooling
Maintain current knowledge of UK GDPR, the Data Protection Act 2018, and ICO guidance
Champion AI tools and technology to improve DSAR process efficiency and accuracy
Adapt to fluctuating request volumes while maintaining quality and compliance
Complete a DSAR handling exercise and UK GDPR/data rights assessment during the interview process
Attend an onsite interview and meet the team

Requirements

What you’ll need

Strong organisational skills and ability to manage a high-volume caseload against strict statutory deadlines
Excellent attention to detail, particularly when reviewing and redacting sensitive personal data
Ability to work confidently across multiple internal systems to locate, extract, and compile customer data
Clear written communication and ability to explain data rights and outcomes to customers in plain English
Sound judgement in identifying and applying relevant exemptions and escalating complex or high-risk requests appropriately
Experience handling data rights requests, working in regulated financial services, or in data protection, compliance, or information governance
Experience with DSARs, subject access requests, or other data rights requests in a regulated environment
Understanding of UK GDPR, the Data Protection Act 2018, and ICO guidance
Experience with redaction tools and case management systems
Understanding of sensitive financial services data, including loans, cards, and auto-finance
Experience liaising with the ICO or handling escalated data protection complaints
Ability to work under pressure while maintaining quality and compliance standards
Right to work in the UK
Ability to work in the office three days per week

Benefits

Comp & perks

Flexible working approach tailored to each role
Hybrid working with three days in-office weekly
Opportunities and events for socialising and connection
Private health cover
Retirement savings plans
Employee referral programme with a competitive bonus
Fully stocked kitchen and complimentary lunches prepared by in-house chefs on in-office days at select locations
Cycle-to-work scheme available in select locations
Electric vehicle salary sacrifice scheme available in select locations