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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in IT Support and Service Desk environments, with a strong focus on team leadership, strategic IT direction, and process optimization. Proficient in managing ITSM systems and ensuring compliance across diverse operating systems and devices.
Highest-signal resume keywords
IT Support ManagementTeam LeadershipITSM ImplementationAdvanced TroubleshootingMDM Platform Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportIT SystemsService DeskAdvanced TroubleshootingMDM PlatformsITSM SystemsScripting LanguagesNetwork ManagementCloud PlatformsPerformance Metrics
Soft Skills
Coaching AbilitiesStakeholder ManagementCommunication SkillsTeam AccountabilityInnovation
Tools & Technologies
JumpCloudJamfKandjiZendeskJiraFreshdeskAWSGoogle CloudBashPowerShell
Industry Keywords
FintechFinancial ServicesSecurity ProtocolsThreat MitigationProcess Optimization
Tech Stack
Tools & technologiesAWSCloudITSMJamfLinuxMacOS
About the role
Key responsibilities & impact- Support the Head of IT in leading and supporting the IT team
- Oversee day-to-day operations, workload distribution, and performance
- Set strategic direction for IT and align team objectives with business needs and growth goals
- Act as an escalation point for complex technical issues
- Ensure consistent, compliant support for Windows, macOS, Linux, mobile devices, and office equipment
- Develop and implement IT standards, knowledge base articles, and training resources
- Improve IT workflows through automation and process optimisation
- Oversee onboarding and offboarding across multiple UK and international locations
- Collaborate with IT, Security, and Engineering teams to maintain uptime, reliability, and data protection
- Select, configure, and manage ITSM/ticketing systems and report on support metrics
- Support office and remote-working technology needs
- Foster innovation and accountability within the team
- Resolve technical issues hands-on while developing IT leadership capabilities
Requirements
What you’ll need- Minimum of 5+ years in IT Support, IT Systems, or Service Desk environments
- Demonstrated experience with MDM platforms such as JumpCloud, Jamf, or Kandji
- Experience leading teams
- Proven coaching abilities and experience supporting high-performing, inclusive teams
- Experience implementing and optimising ITSM systems such as Zendesk, Jira, or Freshdesk within scaling organisations
- Advanced troubleshooting skills with computers, especially macOS, mobile devices, and peripherals
- Strong communication and stakeholder management skills
- Understanding of security protocols and threat mitigation strategies
- Willingness to travel to office locations in Kent and London as needed
- Familiarity with scripting languages such as Bash or PowerShell is desirable
- Knowledge of cloud platforms such as AWS and Google Cloud is desirable
- Direct experience scaling IT functions in high-growth technology environments is desirable
- Fintech or financial services experience is a plus
- Experience with network management and troubleshooting is desirable
Benefits
Comp & perks- Flexible working approach tailored to the role
- Hybrid roles require three days in-office weekly
- Socials and connection events
- Private health cover
- Retirement savings plans
- Employee referral programme with competitive bonus
- Fully stocked kitchen and complimentary lunches at select locations on in-office days
- Cycle-to-work scheme
- Electric vehicle salary sacrifice scheme
- Regular opportunities for in-person connection through socials and off-sites for fully remote roles