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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and the ability to investigate operational issues while effectively communicating insights in both Spanish and English. Proficient in using AI tools and SQL to enhance operational efficiency and customer experience.
Highest-signal resume keywords
Bilingual Spanish And EnglishAI Tools ExperienceSQL ProficiencyAnalytical Problem SolvingFintech Operations Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLPython NotebooksWorkflow AutomationData AnalysisPayment ReconciliationFraud DetectionOperational ScriptingDashboard InvestigationRunbook MaintenanceCustomer Insights Tracking
Soft Skills
Analytical CuriosityProblem SolvingAttention To DetailAdaptabilityCommunication
Tools & Technologies
ChatGPTClaudeCopilotN8nInternal Admin PanelsSpreadsheetsDashboardsAI Assistants
Industry Keywords
FintechBankingLendingPayments OperationsCustomer Support
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Own daily operational queues for blocked accounts, failed card deliveries, payment reconciliation, and stalled applications
- Handle customer cases from first contact through backend or operations resolution
- Keep queues clean and decisions auditable, escalating cases appropriately
- Investigate dashboards, internal tools, customer records, and cross-system timelines
- Identify fraud signals, broken flows, and provider failures; escalate with evidence and hypotheses
- Use AI assistants and internal agents to triage, draft, summarise, and retrieve data
- Improve prompts, macros, and knowledge sources used by AI agents
- Help determine which repetitive work should be automated
- Track and quantify customer contact patterns and share insights with Product, Risk, and Engineering
- Write and maintain runbooks, help articles, and macros
- Learn internal tools, SQL queries, and operations scripts to answer questions independently
- Connect operational trends across systems and bring customer insights into product and risk decisions
- Translate product and risk decisions into customer-understandable Spanish
Requirements
What you’ll need- Excellent written Spanish and working English
- Genuine analytical curiosity and ability to investigate root causes
- Comfort with spreadsheets, dashboards, internal admin panels, query/API responses, and log files
- Hands-on experience using AI tools in real work, such as ChatGPT, Claude, Copilot, or n8n
- Ability to iterate on prompts, check AI output, and understand where AI tools fail
- Bias toward solving problems independently before escalating
- Care and precision when handling people's money and personal data
- Comfort with ambiguity and shifting priorities in an early-stage team
- Nice to have: experience in fintech, banking, lending, or payments operations
- Nice to have: basic SQL, scripting, Python notebooks, workflow automation tools, or small-scale technical projects
- Nice to have: experience owning a support or operations process
- Nice to have: background in a fast-growing startup or founding-team environment
Benefits
Comp & perks- Flexible working approach tailored to the role
- Private health cover
- Retirement savings plans
- Employee referral programme with a competitive bonus
- Fully stocked kitchen and complimentary lunches on in-office days at select locations
- Cycle-to-work and electric vehicle salary sacrifice schemes available in select locations
- Socials and connection events
- Regular opportunities for in-person connection through socials and off-sites for fully remote roles