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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in skip tracing and collections, particularly within the automotive industry, while maintaining compliance with Collection Standard of Conduct policies. Strong communication and organizational skills are essential for managing accounts and collaborating with repossession vendors effectively.
Highest-signal resume keywords
Skip Trace Collections ExperienceAuto Collections ExperienceCustomer Communication SkillsOrganizational SkillsCompliance Enforcement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Skip TracingCollections ManagementAccount Portfolio ManagementKPI AchievementLegal Action Review
Soft Skills
Outstanding Customer SkillsHigh Level of IntegrityTeamworkSelf-Motivation
Industry Keywords
Call Center EnvironmentDelinquent AccountsRepossessionCollection Standard of ConductAdministrative Functions
About the role
Key responsibilities & impact- Perform daily skip trace activities on delinquent accounts assigned by management
- Service inbound/outbound customer calls pertaining to collections
- Meet daily and monthly collection, repossession and skip trace targets and KPIs set by management
- Maintain clear and descriptive account notes and updates
- Prepare delinquent accounts for repossession
- Review accounts that have been referred for repossession for legal actions against debtors
- Issue written and oral instructions to customers and or repossession vendors
- Enforce compliance with Collection Standard of Conduct policies
- Perform various administrative functions
- Manage an account portfolio daily
- Communicate with repossession vendors to ensure accounts are worked properly and efficiently
Requirements
What you’ll need- Three plus years' experience with skip trace collections in a call center environment
- Auto collections experience is preferred
- Previous work in skip tracing and collections, preferably in the automotive industry
- Outstanding customer, communication and organizational skill
- High level of integrity
- Strong sense of teamwork yet able to work independently
- Highly self-motivated to exceed goals