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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delinquent account collections, including skip tracing and processing payments, while maintaining compliance with Collection Standard of Conduct policies. Proficient in both Spanish and English, with strong customer communication and organizational skills.
Highest-signal resume keywords
Collections ExperienceSkip Trace ExperienceAuto Collections ExperienceBilingual Proficiency (Spanish and English)Customer Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Delinquent Account CollectionPayment ProcessingSkip TracingPre-Repossession PreparationAdministrative Functions
Soft Skills
Outstanding Customer SkillsOrganizational SkillsTeamworkIndependenceIntegrity
Industry Keywords
Call Center EnvironmentAutomotive IndustryCollection Standard of Conduct
About the role
Key responsibilities & impact- Perform delinquent account collection calls, emails, or text messages assigned by management
- Service inbound customer calls pertaining to collections
- Maintain clear and descriptive notes
- Set up and process one-time and recurring payments
- Prepare delinquent accounts for pre-repossession status
- Perform skip trace duties to locate customers
- Communicate with clients in a timely and orderly fashion by sending out notices
- Review accounts that have been referred for repossession and legal actions against debtors
- Assist subordinates with collection activities in difficult cases and recommend collection techniques
- Issue written and oral instructions
- Enforce compliance with Collection Standard of Conduct policies
- Perform various administrative functions
Requirements
What you’ll need- Proficiency in both Spanish and English is preferred
- One plus years' experience with collections in a call center environment
- Skip trace experience
- Auto collections experience is preferred
- Previous work in collections, preferably in the automotive industry
- Outstanding customer, communication and organizational skill
- High level of integrity
- Strong sense of teamwork yet able to work independently
- The hours for this role are 9-6 PM EST