Enterprise Account Manager

Lengow

. Manage a portfolio of 30 to 60 key B2B customers, including large international accounts operating across multiple countries .

Posted 9/22/2026full-timeNantes • FranceMid-LevelSenior💰 €40,000 - €50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and a commercial mindset to manage B2B customer portfolios effectively, focusing on account strategies, customer retention, and revenue growth. Proficient in building long-term relationships and executing negotiations in an international SaaS and e-commerce environment.

Highest-signal resume keywords

B2B Account ManagementCustomer Retention StrategiesCommercial NegotiationsData AnalysisFluent in French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsCRM DisciplineAccount Strategy DevelopmentPerformance Data AnalysisCustomer Needs AssessmentChurn Risk IdentificationUpsell and Cross-Sell StrategiesContractual NegotiationsContact MappingRevenue Forecasting

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsProactive MindsetCuriosity

Industry Keywords

B2BSaaSE-commerceNRR MetricsChurn MetricsInternational AccountsStakeholder ManagementCustomer GrowthRetention RisksMulti-Country Environment

About the role

Key responsibilities & impact

Manage a portfolio of 30 to 60 key B2B customers, including large international accounts operating across multiple countries
Serve as the main point of contact and build long-term relationships with stakeholders across different markets and teams
Understand customers’ business objectives, e-commerce and digital marketing challenges, product usage and performance data
Build and execute account strategies based on customer needs, growth opportunities and churn risks
Use contact mapping to develop networks within each account
Maintain regular and proactive customer contact to drive product adoption, retention and growth
Identify and address churn and downsell risks early
Identify and develop upsell, cross-sell and expansion opportunities across Lengow’s solutions
Own renewals and lead commercial and contractual negotiations
Prioritize actions across the portfolio based on customer needs, risks and growth potential
Deliver accurate revenue forecasts across renewals, expansion and churn
Work closely with internal teams and product experts to address customer needs

Requirements

What you’ll need

Strong analytical skills, with the ability to work with customer, product and performance data
Customer and business oriented, with the ability to understand customer objectives and challenges
Excellent communication and interpersonal skills, comfortable working with different stakeholders in international and complex organizations
Strong organizational and prioritization skills to manage several account strategies, opportunities and risks at the same time
Curious and proactive, with the ability to quickly understand customer challenges and complex topics
Commercial mindset and confidence in customer negotiations
Strong CRM discipline, with the ability to maintain accurate customer, opportunity and interaction data
Proven experience managing and developing key B2B accounts, ideally in an international and multi-country environment
Experience using customer needs, product usage and performance data to identify risks and opportunities
Hands-on experience managing customer retention, renewals and expansion opportunities, including upsell and cross-sell
Experience leading commercial and contractual negotiations with customers
Experience building account strategies, including contact mapping and relationships with multiple stakeholders
Fluent in French and English, both written and spoken
Italian is a strong plus
Experience in a SaaS environment, e-commerce and familiarity with NRR / churn metrics are a plus
Proven ability to build and develop long-term B2B customer relationships
Demonstrated ability to proactively identify and address customer needs and retention risks
Proven ability to grow existing customer revenue through relevant upsell, cross-sell and expansion opportunities
Demonstrated ownership of customer retention and revenue growth objectives

Benefits

Comp & perks

5 weeks of paid leave + at least 11 additional RTT days per year
Flexible working hours
2 remote working days per week
Remote work allowance
Meal vouchers (EdenRed): €8 per working day, 50% covered by Lengow
Sustainable mobility allowance of up to €200 per year or 50% reimbursement of public transportation costs
Choice of working environment: MacOS, Windows or Linux
Malakoff Humanis health insurance and disability coverage
Fresh fruit delivered to the office every week
Regular team events
A tailored onboarding and training program, including dedicated product training