Docusign Administrator

Lennar

. Create, modify, and support DocuSign user accounts, including Sender, Admin, and Help Desk roles .

Posted 10/12/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering DocuSign user accounts and managing e-signature processes, with a strong focus on detail and user support in a Salesforce-integrated environment. Proficient in resolving technical issues and coordinating with IT support teams to ensure seamless operations.

Highest-signal resume keywords

DocuSign AdministrationSalesforce IntegrationIT SupportAttention to DetailServiceNow Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DocuSign User Account ManagementPermission Changes ProcessingEnvelope Ownership TransfersAudit Trail ReviewError Resolution

Soft Skills

Professional Written CommunicationDetail Orientation

Tools & Technologies

SalesforceServiceNowDocuSign Tools

Industry Keywords

Real EstateLegal OperationsProcurementRegulated Industry

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Create, modify, and support DocuSign user accounts, including Sender, Admin, and Help Desk roles
Process permission changes, name and e-mail updates, and Federated ID resets
Administer signing group membership, shared account access, and template share access
Locate envelopes by sender name or recipient name using DocuSign tools and reporting
Access and review envelopes originating from Salesforce and DocuSign, including full audit trail and history review
Resolve signing group errors caused by inactive members and reissue affected envelopes
Process envelope ownership transfers between users
Partner with the DocuSign Dev team to escalate and resolve account and envelope issues requiring configuration changes
Coordinate with the Business Helpdesk on login errors and account lockouts outside DocuSign's direct control

Requirements

What you’ll need

1–3 years of experience in systems administration, IT support, or business application/help desk support
Working knowledge of DocuSign or a comparable e-signature platform
Strong attention to detail and comfort managing a high volume of ticket-based requests
Clear, professional written communication for user-facing support
Ability to follow documented procedures precisely while flagging edge cases appropriately
Experience supporting DocuSign in a Salesforce-integrated environment (preferred)
Familiarity with ServiceNow or a similar ITSM ticketing platform (preferred)
Exposure to real estate, legal operations, procurement, or another regulated industry (preferred)
Ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs.
Finger dexterity is necessary

Benefits

Comp & perks

Medical, Dental, and Vision coverage
401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
Paid Parental Leave
Associate Assistance Plan
Education Assistance Program
Up to $30,000 in Adoption Assistance
Up to three weeks of vacation annually from the moment of hire
Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
Home Purchase Discounts
Everyone’s Included Day