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About the role
Key responsibilities & impact- Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage
- Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards
- Manage complex multi-trade cases, including coordination of trades, scheduling, and materials
- Communicate proactively with homeowners, trade partners, and internal teams
- Remedy trade partner scheduling, communication, or payment-related issues
- Document findings, photos, and communications in the CRM system
- Prepare detailed scopes of work and oversee execution to quality and safety expectations
- Troubleshoot and resolve minor construction issues on-site when feasible
- Ensure compliance with warranty policies, building codes, and best practices
- Maintain knowledge of community details, HOA guidelines, and local regulations
- Assist with New Home Celebrations, New Home Acceptance, and other customer touchpoints
- Participate in after-hours on-call rotation and expedite emergency repairs via virtual means
- Perform additional assigned duties
Requirements
What you’ll need- Minimum High School or GED required; technical or construction training preferred
- 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder
- Strong understanding of construction methods, building systems, and technical problem-solving
- Good organizational and time-management skills
- Effective communication skills and understanding of technical aspects of residential construction
- Ability to analyze issues, develop solutions, and manage multiple priorities effectively
- Proficiency in Microsoft Word, Excel, and CRM platforms
- Ability to work flexible hours and travel regularly to homesites
- Excellent verbal and written communication skills
- Professional attitude to represent the company positively
- Ability to walk uneven terrain, bend, stoop, lift up to 25 lbs., and use mobile technology in the field
Benefits
Comp & perks- Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually from the moment of hire
- Holiday Leave
- Sick Leave
- Personal Day policies
- New Hire Referral Bonus Program
- Home Purchase Discounts
- Everyone’s Included Day