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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and organizational abilities. Proficient in data entry and maintaining accurate records while supporting team activities in a call center environment.
Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsBilingual in English and SpanishStrong Word and Excel SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer CareQuality AssuranceRecord MaintenanceService Request ProcessingProject Status ReportingAI Chatbot Usage
Soft Skills
Excellent Communication SkillsInterpersonal SkillsProfessional AttitudeTeam Support
Tools & Technologies
Microsoft WordMicrosoft ExcelTelephone Equipment
Industry Keywords
Call CenterCustomer ServiceHomebuilder
About the role
Key responsibilities & impact- Answer all customer care telephone calls and inquiries
- Process and administer customer care and quality assurance paperwork and information
- Maintain customer care records and support department activities
- Place and receive inbound calls, including transferred calls from homeowners
- Respond to customer requests and input service request data
- Receive and process homeowner service requests, including settlements, releases, and check requests
- Collect, input, and distribute weekly project Customer Care status reports
- Maintain the RCC filing system for projects and individual homesites
- Support Customer Care associates as needed
- Provide on-the-job training for new employees
- Generate customer letters and emails
- Send and receive surveys from customers and field associates
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma minimum
- 3 years' experience in a call center or customer service environment, preferably with a homebuilder
- Must be computer literate and possess strong Word and Excel skills
- Strong organizational skills
- Data entry skills
- Excellent written and oral communication and interpersonal skills
- Comfortable with using AI Chatbot
- Bilingual in English and Spanish preferred
- Professional and friendly attitude to represent the company positively and develop rapport with customers over the phone
- Ability to maintain regular attendance and punctuality relative to the daily work schedule
- Must be able to work holidays
- Ability to occasionally bend, stoop, reach, lift, move, and carry office supplies and materials weighing 25 pounds or less
- Finger dexterity to operate a computer keyboard, calculator, and telephone equipment
Benefits
Comp & perks- Medical, Dental, and Vision health insurance coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually from the moment of hire
- Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Home Purchase Discounts
- Everyone’s Included Day
- Remote work