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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application administration and technical support for legal technology solutions, with a strong focus on data management, project coordination, and process improvement. Proficient in utilizing reporting tools and managing sensitive legal data while ensuring compliance and governance.
Highest-signal resume keywords
Application AdministrationLegal Technology SupportProject CoordinationData ManagementMicrosoft Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportData MaintenanceTechnical Product ManagementReporting and Data VisualizationAgile MethodologiesServiceNowLegal ReportingUser Access ManagementDocument CleanupApplication Configuration
Soft Skills
Organizational SkillsAttention to DetailCollaborationCommunicationFacilitation
Tools & Technologies
Thomson Reuters Legal TrackerIManageDiligent EntitiesNAVEX EthicsPointPower BICognosGitHubClaude CodeAWS AgentCore
Certifications & Qualifications
ITILPMPThomson Reuters Legal Tracker Professional Administrator
Industry Keywords
Legal SolutionsSensitive Data ManagementGovernanceApplication OnboardingOperational Roadmaps
Tech Stack
Tools & technologiesAWSCognosPMPServiceNow
About the role
Key responsibilities & impact- Provide Tier 2 and Tier 3 functional and technical support for the Legal Solutions application suite
- Manage and resolve service requests through ServiceNow and established support channels
- Perform recurring application administration and data maintenance, including user access updates, document cleanup, and scheduled data loads
- Support legal reporting and governance of sensitive Legal department data
- Assist with application enhancements, configuration changes, and customizations
- Coordinate and validate application changes with Legal, IT, and external vendors
- Support application onboarding and rollout of new systems and functionality
- Collaborate with software vendors to evaluate solutions and troubleshoot issues
- Support quarterly security reporting and periodic access and permissions audits
- Conduct recurring audits of legal matter data, including Legal Tracker billing review and approval routing
- Maintain application records, document audit findings, and communicate results and corrections to Legal leadership
- Translate business and project requirements into actionable tasks
- Coordinate day-to-day project activities, timelines, task tracking, risks, and status communications
- Facilitate working sessions, application testing, UAT, defect tracking, and stakeholder follow-up
- Contribute to operational roadmaps and identify enhancement opportunities
- Support process improvements, scalable solutions, and automation of manual tasks
- Support testing, implementation, rollout, and post-release maintenance of legal workflows and technology solutions
- Develop and deliver end-user training
- Create and maintain application documentation, runbooks, and SOPs
- Cross-train team members and provide backup support for recurring operational processes
Requirements
What you’ll need- Bachelor's degree with at least three years of relevant experience, or five or more years of comparable experience supporting an in-house legal department
- Familiarity with legal technology applications such as Thomson Reuters Legal Tracker, iManage, Diligent Entities, NAVEX EthicsPoint, or similar platforms
- Experience with legal or HR reporting and management of highly sensitive and confidential data
- Experience in technical product management, application administration, or application ownership is highly desirable
- Strong organizational skills and attention to detail
- Experience coordinating projects is preferred
- Proficiency in Microsoft Office 365, particularly Excel, and ServiceNow
- Experience with reporting and data visualization tools such as Power BI or Cognos is preferred
- Familiarity with GitHub is a plus
- Working knowledge of Agile methodologies
- Familiarity with AI capabilities and emerging technologies is preferred
- Experience with Claude Code or AWS AgentCore is a plus
- No formal certifications are required
- Relevant certifications such as ITIL, PMP, or Thomson Reuters Legal Tracker Professional Administrator are a plus
- Ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs
- Finger dexterity is necessary
Benefits
Comp & perks- Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually from the moment of hire
- Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Home Purchase Discounts
- Everyone’s Included Day
- Potential eligibility for bonuses
- Potential eligibility for commissions