Mid-Level Customer Success Analyst

LEO Learning Brasil

. Manage relationships with a portfolio of clients through regular Customer Success meetings, supporting clients with their strategic planning and Corporate Education initiatives .

Posted 10/31/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and driving customer success through strategic planning and personalized success initiatives. Proficient in analyzing customer data and performance metrics to enhance satisfaction and identify growth opportunities.

Highest-signal resume keywords

Customer Success ManagementData AnalysisKPI MonitoringClient Relationship ManagementEdTech Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Success MetricsProject ManagementContract Renewal ProcessesCustomer Satisfaction Surveys

Soft Skills

Consultative ApproachCommunicationProblem-SolvingCollaborationStrategic Planning

Tools & Technologies

Microsoft OfficeEdTech PlatformsRevvo Systems

Certifications & Qualifications

Customer Success Certifications

Industry Keywords

Customer ExperienceCorporate EducationDigital EducationCustomer ServiceUpsellingCross-Selling

About the role

Key responsibilities & impact

Manage relationships with a portfolio of clients through regular Customer Success meetings, supporting clients with their strategic planning and Corporate Education initiatives
Develop personalized success plans with clients, driving adoption and strategic use of Revvo’s products and solutions
Monitor portfolio health indicators, proactively identifying risks and opportunities
Continuously track the customer experience, gathering feedback and leading initiatives to maximize satisfaction and perceived value
Anticipate churn risks by analyzing data, usage behavior, and customer interactions, proposing preventive action plans
Act as the voice of the customer within the company, sharing insights and improvement opportunities with the relevant teams
Support customers in making the best use of their contracted products and services through a consultative, results-oriented approach
Track the delivery and progress of customized projects and solutions, when applicable
Monitor KPIs, analyze reports, and interpret performance metrics to demonstrate value and guide decision-making
Conduct satisfaction surveys, such as NPS and CSAT, consolidating results and proposing improvement initiatives
Record and keep strategic customer information up to date in Revvo’s systems
Conduct contract renewal processes in partnership with the Sales team
Identify and lead revenue expansion opportunities through upselling and cross-selling
Promote and document customer success stories
Collaborate with internal teams to ensure an excellent customer experience and the continuous evolution of products and services

Requirements

What you’ll need

Education: Bachelor’s degree completed
Preferred: Postgraduate degree in Customer Experience, Corporate Education, Project Management, Business Management, or a related field
Customer Success certifications are a plus
Experience in Customer Success or a related area, such as Sales, Support, Customer Experience, or Customer Service
Familiarity with EdTech platforms and products
Understanding of common customer needs and challenges in digital education
Basic knowledge of data analysis and Customer Success metrics
Basic knowledge of pedagogy and education
Knowledge of Microsoft Office

Benefits

Comp & perks

Health insurance
Home office allowance
Discount club
Pharmacy benefits
Workplace exercise program
Conexa benefit
Psicologia Viva benefit
Birthday day off
Meal and food allowance (Caju)
Wellhub (Gympass) membership
Transportation allowance, if commuting is required