LEO Learning Brasil

Customer Success Manager

• Manage relationships with a portfolio of clients through regular Customer Success meetings, supporting clients with their strategic planning and Corporate Education initiatives
• Develop personalized success plans with clients, driving adoption and strategic use of Revvo’s products and solutions
• Monitor portfolio health indicators, proactively identifying risks and opportunities
• Continuously track the customer experience, gathering feedback and leading initiatives to maximize satisfaction and perceived value
• Anticipate churn risks by analyzing data, usage behavior, and customer interactions, proposing preventive action plans
• Act as the voice of the customer within the company, sharing insights and improvement opportunities with the relevant teams
• Support customers in making the best use of their contracted products and services through a consultative, results-oriented approach
• Track the delivery and progress of customized projects and solutions, when applicable
• Monitor KPIs, analyze reports, and interpret performance metrics to demonstrate value and guide decision-making
• Conduct satisfaction surveys, such as NPS and CSAT, consolidating results and proposing improvement initiatives
• Record and keep strategic customer information up to date in Revvo’s systems
• Conduct contract renewal processes in partnership with the Sales team
• Identify and lead revenue expansion opportunities through upselling and cross-selling
• Promote and document customer success stories
• Collaborate with internal teams to ensure an excellent customer experience and the continuous evolution of products and services

Explore Mid-Level Customer Success Analyst at LEO Learning Brasil. Review requirements and application details.

Mid-Level Customer Success Analyst

Security Engineer

• Ensure the security of Revvo’s applications and digital solutions
• Identify, analyze, classify, and track the remediation of vulnerabilities in PHP applications
• Conduct source code reviews focused on the OWASP Top 10
• Perform security testing (penetration testing) on web applications, APIs, integrations, and services
• Implement and operate SAST, DAST, and SCA tools
• Assess vulnerabilities in PHP libraries, frameworks, components, and third-party dependencies
• Support developers in implementing fixes and secure coding best practices
• Assess authentication, authorization, access control, session management, and data protection
• Integrate automated security controls into development processes and CI/CD pipelines
• Assess security risks in products that use artificial intelligence, including integrations with AI models, data exposure, prompt injection, and API misuse
• Support security incident analysis, vulnerability investigations, and the definition of preventive actions
• Assess security configurations for servers, applications, cloud services, and WAFs
• Prepare technical reports, document evidence, establish remediation priorities, and track security metrics
• Participate in architecture assessments and drive the continuous improvement of product security practices
• Respond to customer security questionnaires regarding digital products
• Partner with development teams to promote secure coding, data protection, API security, and the integration of controls throughout the development lifecycle

Explore Application Security Specialist, AppSec at LEO Learning Brasil. Review requirements and application details.

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Mid-Level Customer Success Analyst

Application Security Specialist, AppSec