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About the role
Key responsibilities & impact- Guide customers through the quote process
- Follow up promptly on quotes to address concerns and close the sale
- Manage telephone appointments with prospects
- Make outbound calls only
- Respond to messages in customers’ personal areas via chat
- Handle requests related to the day-to-day management of contracts, including changes, coverage, additions, and more
- Manage cancellation requests with a retention-focused approach: listen, understand, and persuade
- Create smooth, positive customer experiences by phone, chat, and email
Requirements
What you’ll need- At least 2–3 years of experience in customer relations or customer service (experience in insurance or brokerage is a plus)
- Strong customer service orientation
- Active listening skills
- Excellent written communication skills; a strong command of spelling and grammar is highly valued
- Comfortable using digital tools and technology
Benefits
Comp & perks- Performance-based bonus: €2,700 gross per year (paid monthly), with potential for uncapped earnings
- 70% of health insurance covered
- Swile meal vouchers (€8.40/day, 60% covered)
- 75% of transportation costs reimbursed
- Train subscription fully covered
- Electric vehicle charging station available on-site
- Remote-work setup allowance (€300 upon presentation of receipts)
- 30% discount on insurance products (car, home, smartphone, etc.)