Leocare

Insurance

• Lead, design, and deliver training programs
• Provide technical support to teams
• Conduct assessments and identify areas for improvement
• Optimize recovery and fraud processes
• Monitor performance indicators
• Oversee the operational handling of recovery and fraud cases
• Manage complex or sensitive claims
• Approve certain settlements in accordance with defined authorization levels
• Act as the operational point of contact for partners and risk carriers
• Contribute to the enhancement of business tools and processes
• Participate in cross-functional projects with other departments
• Occasionally deputize for the department manager
• Turn every customer interaction into a smooth and positive experience

Technical Claims Manager – P&C Insurance, Permanent Contract

Customer Support

• Guide customers through the quote process
• Follow up promptly on quotes to address concerns and close the sale
• Manage telephone appointments with prospects
• Make outbound calls only
• Respond to messages in customers’ personal areas via chat
• Handle requests related to the day-to-day management of contracts, including changes, coverage, additions, and more
• Manage cancellation requests with a retention-focused approach: listen, understand, and persuade
• Create smooth, positive customer experiences by phone, chat, and email

Technical Claims Manager – P&C Insurance, Permanent Contract

Customer Relations Specialist – People First