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About the role
Key responsibilities & impact- Lead, design, and deliver training programs
- Provide technical support to teams
- Conduct assessments and identify areas for improvement
- Optimize recovery and fraud processes
- Monitor performance indicators
- Oversee the operational handling of recovery and fraud cases
- Manage complex or sensitive claims
- Approve certain settlements in accordance with defined authorization levels
- Act as the operational point of contact for partners and risk carriers
- Contribute to the enhancement of business tools and processes
- Participate in cross-functional projects with other departments
- Occasionally deputize for the department manager
- Turn every customer interaction into a smooth and positive experience
Requirements
What you’ll need- At least 10 years of claims-handling experience
- Strong service orientation
- Active listening skills
- Genuine interest in better understanding customer needs
- Comfortable using digital tools and systems
Benefits
Comp & perks- Performance-based bonuses: €4,000 gross per year
- Health insurance covered at 70%
- Swile meal vouchers (€8.40 per day, 60% employer contribution)
- 75% reimbursement of transportation costs
- 100% coverage of the train subscription card
- Electric vehicle charging station available on-site
- Remote-work setup allowance (€300 upon presentation of supporting documentation)
- 30% discount on insurance products (car, home, smartphone, etc.)