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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and managing long-term customer relationships, with a strong focus on account management and customer success. Proficient in utilizing CRM systems to enhance customer engagement and drive sales growth.
Highest-signal resume keywords
Customer Relationship ManagementAccount ManagementOutbound CallingCRM ExperienceCustomer Success
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Pipeline ManagementLead QualificationStrategic ConversationsCustomer Behaviour AnalysisFollow-Up Management
Soft Skills
Personable ApproachResults-DrivenCollaborative Teamwork
Tools & Technologies
CRM Software
Industry Keywords
B2BB2CCustomer RetentionCustomer OutreachSales Environment
About the role
Key responsibilities & impact- Build genuine, lasting customer relationships
- Support customers throughout their journey and find ways to add value
- Manage and grow a customer pipeline
- Reconnect with existing customers to uncover new opportunities
- Hand over qualified leads to expert closers
- Make 150–200 outbound calls daily, including 3–4 hours of meaningful conversations
- Conduct outreach primarily by phone, with email follow-up as needed
- Spot opportunities by reading customer behaviour and shaping conversations
- Manage customer follow-ups and grow existing customer accounts
- Share insights and celebrate wins with the team
Requirements
What you’ll need- Extensive background and proven track record in building and managing long term customer relationships
- Experience in an account management, retention, or customer success role
- Experience using a CRM in an outbound customer service or call centre environment (B2B or B2C)
- Confident having strategic conversations rather than just pushing for quick wins
- Understanding of business needs and customer behaviour
- Ability to manage an independent customer pipeline and follow-ups
- Personable and results-driven approach in a sales environment
- Ability to work collaboratively with a team
Benefits
Comp & perks- Healthcare package, including an Employee Assistance Programme
- 25 days holiday rising to 28 days, plus bank holidays
- Sociable flexible working hours
- Exciting social events including themed celebrations, parties, charity functions, and conferences
- Regular incentives and rewards including the monthly Buzz Awards recognising best newcomers, top performers, and service heroes
- A secure future through our Pension plan
- Enhanced Maternity and Paternity package
- Refer a Friend Scheme rewarding up to £1,000 in vouchers!
- On-site gym and café
- Free parking
- Cycle to Work Scheme
- No weekends or late evenings
- 3 days in the office and 2 days from home