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Lesaffre

Technical Support

Lesaffre

. Bring deep technical knowledge of Procelys products, customer applications, production, QC, Application Development, and R&D to customers.

Posted 11/10/2026full-timeRemote • Japan, South KoreaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive expertise in R&D and Application Development within the Biotechnology sector, with a strong focus on fermentation management and technical support. Capable of building relationships across commercial and technical teams while effectively communicating complex scientific concepts.

Highest-signal resume keywords
R&D/Fermentation ManagementApplication DevelopmentBiotechnology Market ExpertiseTechnical SupportRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Fermentation ManagementApplication DevelopmentTechnical SupportProduct DevelopmentQuality ControlScientific ReportingTechnical SellingTroubleshootingBiochemical EngineeringMicrobiology
Soft Skills
Interpersonal SkillsCommunication SkillsNegotiation SkillsCross-Functional InteractionRelationship Management
Certifications & Qualifications
Masters Degree in MicrobiologyMasters Degree in Biochemical EngineeringMasters Degree in Biotechnology
Industry Keywords
BiotechnologyPharmaLife SciencesFood and Feed Bio-IngredientsBiopharmaCulturesProbioticsBio-AgricultureRenewable ChemicalsMatrix Organization

About the role

Key responsibilities & impact
  • Bring deep technical knowledge of Procelys products, customer applications, production, QC, Application Development, and R&D to customers.
  • Work with the Japan and South Korea Sales Manager to provide optimum fermentation nutrient solutions.
  • Follow Lesaffre’s safety protocols and participate in required safety programs.
  • Provide technical support to sales and Procelys customers through technical responses, on-site visits, presentations, and product-use instruction.
  • Analyze technical questions, performance issues, and customer feedback to support product development, product improvement, and competitive positioning.
  • Train and support Business Managers on application details, product performance versus competition, and technical selling points.
  • Troubleshoot application issues with quality, industry, customers, and laboratory resources.
  • Serve as the primary technical contact among commercial, applications, industrial, and quality teams and lead related interdepartmental projects.
  • Develop technical and scientific cooperation with academia and research institutes.
  • Build relationships with R&D, Technical, and Production departments at major customers and support long-term collaborations.
  • Provide technical support for regional key accounts and help generate new business.
  • Participate in regional Technical Managers and Labs knowledge-sharing and training networks.
  • Monitor industry innovation and the biotechnology and fermentation technological landscape.
  • Provide quarterly scientific and technological landscape reports to management.
  • Attend regional technical industry events and deliver lectures or talks at conventions and technical events.
  • Perform other duties as assigned.

Requirements

What you’ll need
  • 10+ years’ experience in a R&D/Fermentation Management or Application Development role in Biotechnology, Pharma or Life Sciences markets.
  • Masters degree in Microbiology, Biochemical Engineering, Biotechnology or related field.
  • Ability to travel up to 50% within Japan, South Korea and occasionally internationally.
  • Ability to develop a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals).
  • Strong relationship management, negotiation and interpersonal skills.
  • Ability to interact cross-functionally (Quality, R&D, Operations, Sales, Marketing) and within multiple levels.
  • Strong communication skills with the ability to explain scientific subjects in a simple, comprehensive manner.
  • Japanese Native.
  • Must be fluent in English.
  • Korean is a plus.
  • Interest in working with a diverse global team.
  • Experience working in a matrix organization preferred.