Key Account Manager

Let's Do This

. Own the relationship with a Chicago-based organizer of a World Marathon Major and a small number of other strategic US partners .

Posted 11/10/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $95,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management and strategic customer success, with a strong focus on revenue performance, retention, and the ability to translate partner needs into actionable insights. Proficient in leveraging AI tools and data flows to enhance partner experiences and operational efficiency.

Highest-signal resume keywords

Key Account ManagementRevenue Performance OwnershipTechnical Fluency with APIsStakeholder ManagementExperience in Endurance Events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Strategy DevelopmentData AnalysisIntegration ManagementPerformance MetricsAI Tool Utilization

Soft Skills

Relationship BuildingProblem SolvingCuriosityAdaptabilityCommunication

Tools & Technologies

AI-Powered ProductsData Flow ManagementAutomation Tools

Industry Keywords

Endurance EventsMass-Participation SportLive EventsTicketingChicago Running Community

About the role

Key responsibilities & impact

Own the relationship with a Chicago-based organizer of a World Marathon Major and a small number of other strategic US partners
Spend regular time onsite with the partner's team and attend planning meetings and start lines
Build trusted relationships from day-to-day operations through senior leadership
Anticipate partner needs across the event calendar
Own revenue performance, retention and renewals across the portfolio
Build and drive multi-quarter account strategies
Maintain account health and renewal readiness, flagging risks early
Identify growth opportunities that improve partner performance
Translate partner goals into platform, integration and data requirements
Advise on registration, participant experience, data flows and integrations
Turn partner needs into prioritized product insights and work with Product on the roadmap
Drive adoption and value from new features, including AI-powered products and agents
Use internal and external AI tools to generate insights, prioritize actions and scale impact
Deliver data-driven recommendations on performance, conversion and operational efficiency
Help partners replace manual workflows with AI-enabled workflows
Be onsite during race week and race weekends, with a minimum of 5 weekends per year across the portfolio
Support partners during critical events and solve problems quickly
Keep internal teams informed about account health, priorities and risks
Collaborate with Sales, Product and the wider GTM team
Build credibility in the endurance events community and represent Let's Do This at industry events

Requirements

What you’ll need

4+ years in key account management, technical account management, strategic customer success or a similar role
Track record of owning revenue, retention or expansion targets
Experience embedding with a major client, or working inside one
Strong technical fluency with APIs, integrations and data flows
Ability to explain technical concepts to non-technical stakeholders
Excellent stakeholder management, including C-level stakeholders
Curiosity about AI tools, automation and data, with evidence of using them to scale output
Comfortable in ambiguity and able to build structure where there isn't any
Must be based in Chicago
Must be authorized to work in the US
Unable to offer visa sponsorship
Bonus: Experience in endurance events, mass-participation sport, live events or ticketing
Bonus: Roots in the Chicago running or sports community
Bonus: Experience working a race day

Benefits

Comp & perks

Annual performance bonus of up to $20,000
Medical benefits
401(k)
Paid time off
Paid sick leave
Paid parental leave
Learning and development budget
Subsidized race entry allowance
Time off in lieu for weekend event work