Let's Do This

Account Manager

• Own the relationship with a Chicago-based organizer of a World Marathon Major and a small number of other strategic US partners
• Spend regular time onsite with the partner's team and attend planning meetings and start lines
• Build trusted relationships from day-to-day operations through senior leadership
• Anticipate partner needs across the event calendar
• Own revenue performance, retention and renewals across the portfolio
• Build and drive multi-quarter account strategies
• Maintain account health and renewal readiness, flagging risks early
• Identify growth opportunities that improve partner performance
• Translate partner goals into platform, integration and data requirements
• Advise on registration, participant experience, data flows and integrations
• Turn partner needs into prioritized product insights and work with Product on the roadmap
• Drive adoption and value from new features, including AI-powered products and agents
• Use internal and external AI tools to generate insights, prioritize actions and scale impact
• Deliver data-driven recommendations on performance, conversion and operational efficiency
• Help partners replace manual workflows with AI-enabled workflows
• Be onsite during race week and race weekends, with a minimum of 5 weekends per year across the portfolio
• Support partners during critical events and solve problems quickly
• Keep internal teams informed about account health, priorities and risks
• Collaborate with Sales, Product and the wider GTM team
• Build credibility in the endurance events community and represent Let's Do This at industry events

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