Support Virtual Assistant

Level 9 Virtual

. Answer incoming client support calls and clearly understand the issue .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $5 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in GoHighLevel (GHL) workflows and automations, providing effective client support through clear communication and troubleshooting. Capable of managing multiple client issues while maintaining professionalism in a remote environment.

Highest-signal resume keywords

GoHighLevel (GHL) ExperienceTroubleshooting SkillsClient Support ExperienceClear Spoken EnglishProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

GoHighLevel (GHL) WorkflowsGHL AutomationsTechnical SupportCall Center ExperienceBPO Experience

Soft Skills

Clear CommunicationPatienceAbility to Explain Technical Concepts

Industry Keywords

Client SupportPhone SupportRemote WorkTroubleshootingDocumentation

About the role

Key responsibilities & impact

Answer incoming client support calls and clearly understand the issue
Troubleshoot common GHL issues while on the call
Assist clients with text messages, appointment confirmations and reminders, workflows, automations, appointment scheduling, and GHL navigation issues
Walk clients through basic GHL functions and provide clear instructions
Troubleshoot workflows and identify potential causes
Determine when an issue cannot be resolved during the call
Document unresolved issues and pass them to the Back-End Support Team for further investigation
Maintain professional, patient, and clear communication with clients throughout each call

Requirements

What you’ll need

Mid-level GoHighLevel (GHL) experience
Ability to troubleshoot and understand GHL workflows and automations
Strong, clear spoken English — this is a client-facing phone support role
Previous call center, BPO, customer support, technical support, or phone support experience required
Comfortable handling multiple types of client issues over the phone
Patient and able to explain technical concepts to non-technical users
Good problem-solving and troubleshooting skills
Able to work independently in a remote environment
Reliable internet connection and a quiet, professional workspace

Benefits

Comp & perks

Remote / Work From Home