Level 9 Virtual

Executive Assistant

• Answer incoming client support calls and clearly understand the issue
• Troubleshoot common GHL issues while on the call
• Assist clients with text messages, appointment confirmations and reminders, workflows, automations, appointment scheduling, and GHL navigation issues
• Walk clients through basic GHL functions and provide clear instructions
• Troubleshoot workflows and identify potential causes
• Determine when an issue cannot be resolved during the call
• Document unresolved issues and pass them to the Back-End Support Team for further investigation
• Maintain professional, patient, and clear communication with clients throughout each call

Support Virtual Assistant