Business Support Specialist

Level Group ANZ

. Deliver responsive, first-line helpdesk support and triage member requests for key operational tools .

Posted 9/22/2026full-timeSydney • AustraliaJunior💰 A$75,000 - A$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering helpdesk support and training on operational tools such as Simpro, Xero, and Google Workspace. Capable of onboarding new members and creating user guides and training modules to enhance technology utilization in trade businesses.

Highest-signal resume keywords

Helpdesk SupportSoftware TrainingOnboarding New MembersClear CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System SupportSoftware TrainingOperational ToolsOnboarding TrackingVendor Ticket Tracking

Soft Skills

Clear CommunicationDetail-OrientedCuriosity

Tools & Technologies

SimproXeroWorkableGoogle WorkspaceSilverstripe

Industry Keywords

Trade Business OperationsMember SupportUser GuidesTraining ModulesStandard Operating Procedures

About the role

Key responsibilities & impact

Deliver responsive, first-line helpdesk support and triage member requests for key operational tools
Coach and train Members and their teams to maximise value from Simpro, Xero, Workable, Google Workspace, Silverstripe, and other platforms
Help onboard new Members onto the core technology stack
Assist in building onboarding completion tracking
Maintain central action registers
Track vendor tickets
Prepare member reporting packs
Help create user guides, training modules, and standard operating procedures

Requirements

What you’ll need

Recent graduate in Business, Commerce, or Information Systems, OR 1–3 years of experience in system support, software training, or trade business operations
Ability to pick up new software quickly
Interest in testing emerging AI tools
Ability to show others how to use technology effectively to improve their business
Clear, down-to-earth verbal and written communication
Ability to translate technical concepts to non-technical business owners and tradespeople
Highly organised, detail-oriented, and curious about how trade businesses run
Available for occasional travel for network events and Member visits

Benefits

Comp & perks

Direct mentorship from experienced business leaders
Clear career progression pathway into business management
Be part of an innovative, rapidly growing and leading national trade network
Work From Home / Hybrid available