Level Group ANZ

Customer Support

• Deliver responsive, first-line helpdesk support and triage member requests for key operational tools
• Coach and train Members and their teams to maximise value from Simpro, Xero, Workable, Google Workspace, Silverstripe, and other platforms
• Help onboard new Members onto the core technology stack
• Assist in building onboarding completion tracking
• Maintain central action registers
• Track vendor tickets
• Prepare member reporting packs
• Help create user guides, training modules, and standard operating procedures

Business Support Specialist