FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and management within a B2B SaaS environment, focusing on problem-solving, process optimization, and effective communication with stakeholders across product and engineering teams.
Highest-signal resume keywords
Customer Support ExperienceB2B SaaS ExpertiseProcess ImprovementStrong Communication SkillsZendesk and Salesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DocumentationBug ReportingUser GuidanceProcess OptimizationCustomer Health Monitoring
Soft Skills
Attention to DetailOrganizational SkillsAdaptabilityEmpathyCollaboration
Tools & Technologies
ZendeskSalesforce
Certifications & Qualifications
BA or BS Degree
Industry Keywords
Customer ManagementFast-Paced EnvironmentB2BProduct AdoptionUser Friction Points
About the role
Key responsibilities & impact- Answer support tickets and provide users guidance when they are stuck
- Generate product documentation
- Report bugs to product and engineering
- Serve as the first touch point for users experiencing product difficulties
- Resolve customer questions and issues
- Learn the enterprise product and act as a product expert to drive adoption and satisfaction
- Interact with Product and Engineering to identify ways to better serve customers
- Build best-practice guides and playbooks
- Support customer health by understanding user friction points
- Partner with the executive team to build, optimize, and scale processes, assets, and systems including Zendesk and Salesforce
Requirements
What you’ll need- 4+ years of experience in a direct customer-facing/customer management role
- B2B SaaS experience in a fast-paced environment
- BA or BS
- Demonstrated experience problem-solving with attention to detail
- Stellar organizational skills and experience improving processes
- Strong written and verbal communication skills
- Adaptability and ability to flourish in a fast-paced environment
- Comfort in managing multiple workstreams
- Ability to communicate with stakeholders across product and engineering
- Effective collaboration and self-starter mindset
- Availability for some travel
- Empathy, patience, and a sense of urgency when supporting customers
Benefits
Comp & perks- 100% Medical, dental, and vision insurance
- Flexible PTO, Parental Leave, Sick Leave
- Competitive compensation and equity package
- 401k
- Commuter benefits
- In-office snacks and Friday team lunches
- Team-driven happy hours and celebrations
- Transportation benefits
- Ability to leverage devices and tools that allow you to do your best work