Levelpath

Customer Success Manager

• Answer support tickets and provide users guidance when they are stuck
• Generate product documentation
• Report bugs to product and engineering
• Serve as the first touch point for users experiencing product difficulties
• Resolve customer questions and issues
• Learn the enterprise product and act as a product expert to drive adoption and satisfaction
• Interact with Product and Engineering to identify ways to better serve customers
• Build best-practice guides and playbooks
• Support customer health by understanding user friction points
• Partner with the executive team to build, optimize, and scale processes, assets, and systems including Zendesk and Salesforce

Customer Engagement Specialist