FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Specialist
Levin Furniture & Mattress. Provide the highest level of customer support by resolving escalated customer complaints and questions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills and the ability to effectively communicate with both internal and external personnel. Proficient in utilizing software tools such as Storis and Microsoft Office to manage customer inquiries and maintain accurate records.
Highest-signal resume keywords
Customer Service SkillsMicrosoft Office ProficiencyStoris Software KnowledgeOrganizational SkillsVerbal And Written Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clerical ExperienceNumerical ReasoningPaperwork AccuracyMulti-taskingReport Preparation
Soft Skills
Listening SkillsOutstanding CommunicationProblem SolvingAttention To Detail
Tools & Technologies
StorisRing Central Phone SystemPackage AI Routing SoftwareCompany Intranet Systems
Industry Keywords
Customer SupportWarranty OptionsService AppointmentsEscalated Customer ComplaintsInbound Calls
About the role
Key responsibilities & impact- Provide the highest level of customer support by resolving escalated customer complaints and questions
- Process high volumes of inbound calls and other correspondence
- Negotiate alternative warranty options with manufacturers on behalf of customers
- Identify product trends and communicate concerns to the quality team
- Collaborate with stores, merchandising and other operations departments to resolve issues quickly
- Process subcontractor invoices and identify and correct discrepancies
- Schedule service appointments
- Prepare reports regarding warranty and repair service using Storis, Company Intranet systems, and web-based systems
- Communicate with internal and external personnel professionally and promptly
- Maintain accurate files and processes to maximize productivity
- Process open work orders needing resolution
- Perform other support as needed and other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent combination of education and experience
- Previous clerical experience preferred
- Excellent verbal and written communication, and listening skills
- Basic reading and comprehension skills
- Basic numerical reasoning skills
- Ability to complete paperwork in an accurate, neat and efficient manner
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
- Ability to multi-task in a fast paced working environment
- Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred
- Ability to remain in a stationary position for an extended period
- Ability to operate relevant equipment and observe details to complete assigned responsibilities
- Schedule varies based on business needs and includes Saturdays
- Must be within a 25 mile radius of one of the company's store locations
Benefits
Comp & perks- PTO - Start accumulating PTO on your FIRST DAY!
- Medical, Dental, Vision, Life & Disability
- 401k
- Generous Employee Discount
- Friendly, Supportive Work Environment
- Growth Opportunities
- Promotion from within